Senior Platform Support Analyst with data cloud

- Stronghands-on experience in Salesforce Data Cloud and/or Salesforce LoyaltyManagement, with solid technical knowledge of platform architecture andfunctionality.

- 4+years of relevant experience in application/production support, preferablyin enterprise or banking environments.

- Experiencein L3 production support, incident management, troubleshooting, root causeanalysis (RCA), and problem resolution within defined SLAs.

- Goodunderstanding of Salesforce Data Cloud components, including DMO, DLO,Data Spaces, data ingestion, and integration flows.

- Knowledgeof Salesforce Loyalty Management, including loyalty programs, pointsprocessing, earning/redemption rules, and related integrations.

- Experiencetroubleshooting APIs, data integrations, SQL queries, andupstream/downstream application issues.





- Familiaritywith ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-basedincident and change management processes.

- Strongtechnical background, preferably with prior Salesforce developmentexperience, combined with hands-on production support capabilities.

- Abilityto independently manage critical incidents, coordinate with stakeholders,and drive issue resolution with minimal supervision.

- Willingnessto provide hands-on production support, including rotational on-callsupport when required.

- Data cloud development exp and Apex exp is required

- This is a support role, so basic development exp isrequired

📌 11745 (Toronto)
🏢 Maarut
📍 Toronto