About eAccountable:

eAccountable, a MarketOnce Company, is a performance marketing agency with 25+ years of heritage in Affiliate and Performance PR. We drive profitable revenue for growth-focused brands in the $20M to $200M range, with Amazon and Marketplaces, Affiliate, Performance PR, Paid media, GEO/SEO, and Creative under one roof. We are building toward a $20M agency by 2029 and a $100M agency over the next decade. Leading in marketplaces, on Amazon, Walmart, and beyond, is one of our four core growth strategies.

Our values:
Ride or Die: We only win when our clients win.
We Sell: Growth is the North Star for our clients and for us.
Excellence Without Compromise: Elite delivery, data-driven decisions, candid advice.
We Put the “eA” in Team: Collaborative, calm, accountable to each other.

About the Opportunity:

We are hiring a Director of Marketplaces to lead, develop, and strengthen our Amazon and Marketplaces team. This is a hands‑on leadership role for someone who is both a true Marketplace expert and a builder of people. You will set the standard for how our team works, establish the best practices and systems that make great work repeatable, and develop a talented, early‑career team into a group of confident marketplace professionals.

Our current team has dedicated and motivated team members with varying tenure, and they need a leader who will teach, coach, and set them up for long‑term success. Once that foundation is in place, you will guide the division’s next stage of growth.

What You’ll Do:

Team Leadership and Development

- Build a stable, engaged team where people want to stay, grow, and build careers in marketplaces




- Coach and mentor a junior team through hands‑on teaching, regular 1:1s, and real‑time feedback on client work
- Create individual development plans and clear career paths so each team member understands how to grow
- Set clear expectations and roles, run a consistent operating rhythm, and hold the team accountable with fairness and care
- Lead hiring, onboarding, and performance management for the Marketplaces team, building a structure that can continue to scale as the team grows
- Model eAccountable’s core values in every client and team interaction

Best Practices, Systems, and Training

- Establish the standards, SOPs, and playbooks that define how marketplaces work gets done at eAccountable
- Build a structured onboarding and training program so new team members ramp quickly and consistently
- Create quality control and review processes so delivery excellence does not depend on any single person
- Design the division’s structure, roles, and capacity model so workloads are balanced and sustainable
- Document institutional knowledge so expertise stays with the team as it grows.

Marketplace Expertise and Client Delivery

- Serve as the team’s subject matter expert across Amazon Advertising, Seller Central, Vendor Central, catalog, and retail media
- Stay ahead of Amazon platform, advertising, and retail media changes,



and translate them into training and updated practices for the team
- Set and uphold the standard for client strategy, communication, reporting, and results across the division
- Act as executive sponsor for key client relationships, leading QBRs and annual planning alongside account leads so the team learns by doing
- Own resolution of escalations and at‑risk accounts, using each as a coaching opportunity for the team
- Partner with Creative, Paid Media, Data, and Affiliate leaders to deliver integrated client outcomes

Strategy and Growth

- Own the marketplaces division strategy, annual plan, and quarterly priorities, tied to retention, quality, and revenue targets
- Build the roadmap for service expansion beyond Amazon, including Walmart and other priority marketplaces, as team capacity allows
- Grow revenue within existing clients by deepening results and identifying expansion opportunities
- Support the recent business team as the marketplaces expert in pitches, audits, and proposals
- Manage divisional performance metrics including revenue, margin, utilization, and team retention

What You Bring:

- 8+ years in Amazon and marketplace management, with deep hands‑on command of Amazon Advertising, Seller Central, Vendor Central, catalog, and retail media
- 5+ years directly leading and developing teams with evidence of strong retention and career growth, including early‑career or junior team members
- Proven track record of growing Amazon accounts and total book revenue across key verticals such as Home and Garden, Supplements, and Health and Wellness, with results you can quantify
- Direct experien

📌 Senior Director, Marketplaces (Quinte West)
🏢 MarketOnce
📍 Quinte West