Our client is an established Canadian manufacturer and service provider of commercial and industrial boiler and heating systems, supporting customers across a broad service territory. They are seeking a Service Manager to lead their Ottawa service branch, a hands‑on leadership role with full accountability for field service execution, technician performance, customer satisfaction, and the growth of a profitable aftermarket service business.This is an ideal fit for a field service leader who is equally comfortable coaching technicians, troubleshooting complex equipment issues, and building customer relationships that turn service calls into long‑term revenue.What You'll Do Lead, coach and develop a team of 6–10 Service Technicians, including recruiting, onboarding, training, performance management and ongoing feedbackDeliver timely, high‑quality service in a high‑volume, short‑cycle environment while maintaining urgency and responsivenessManage 24/7 emergency service coverage and ensure the right technicians are available to meet customer needsOversee daily service operations with the Service Administrator, assigning and scheduling technicians by skill set, workload, priority and customer requirementsProvide technical leadership on complex field issues involving boilers, pumps, systems, controls and related equipmentGrow the aftermarket business, including preventive maintenance agreements, upgrades, parts and other service solutionsPrepare service, sales, project quoting and estimating proposals for customersBuild strong customer relationships through regular communication, site visits and follow‑upIdentify sales opportunities from service calls,



site visits and technician recommendations, and partner with the Sales team to track and close themDevelop and improve field procedures, work processes and project‑planning standards to raise quality, consistency and efficiencyMonitor service performance against customer, operational and continuous‑improvement objectives, and find ways to reduce costs and improve profitabilityChampion a safety‑first culture and ensure all work meets health and safety requirementsCollaborate with the General Manager, Sales, manufacturing and other departments to align service delivery with business prioritiesWhat You Bring 5–10+ years of technical field service team management in a comparable setting such as boilers, HVAC, heavy equipment, or related mechanical systemsExperience in a high‑volume, short‑cycle service organization providing 24/7 support across a broad geographic areaProven ability to manage, coach and develop direct reportsExperience building customer service and operational improvement programsExperience developing project and work proposals for customersIntermediate proficiency with Microsoft Office (Word, Excel, Outlook)Valid driver's license and eligibility to work in CanadaStrong Assets Bilingual in English and French (highly valued for this market)Experience servicing commercial and industrial boilersExposure to Lean and Continuous Improvement tools and techniquesPost‑secondary diploma in a related technical field and/or business trainingBase salary of $120,000–$130,000Annual performance bonusCompany vehicleA leadership role with real ownership over a branch service operation and its growth#J-18808-Ljbffr

📌 Service Manager (Boilers / Hvac) (Quebec City)
🏢 D2B Groups
📍 Quebec City