About Charlotte Tilbury Beauty

Founded in 2013 by world renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy to use, easy to choose, easy to gift icons, we’ve become one of the most talked about beauty brands on the planet - and the magic is only growing.

Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand in hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.

We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us.

About the role

The Sales and Artistry Coordinator is responsible for representing the authority in the industry through sales, education and artistry for a large multi-retailer territory. The Sales and Artistry Coordinator is responsible for the effective and efficient operations of the Charlotte Tilbury account in both Department and Specialty stores. An ambassador for the Charlotte Tilbury brand,



the Sales and Artistry Coordinator is always reflecting the brand values with the Charlotte Tilbury 5 P’s Qualified, Proactive, Passionate, Prescriptive, and Potential. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on counter, the Sales and Artistry coordinator is also responsible for strategizing future needs while executing with excellence: sales, brand engagement, merchandising, operations, training, and retail relationships. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer and in store support teams, which results in achievement of overall territory sales and strengthened Brand awareness.

As a Sales & Artistry Coordinator you will

Sales

- Drive financial results in store to meet and exceed plan including Key Performance Indicators (KPI’s) – examples; Mix of Business (MOB), 0 + 12 Budget (Sales Plan), door ranking, and product ranking.
- Determine individual and team sales targets to meet and exceed plan.
- Communicate agreed targets and work with direct reports to identify and deliver sales objectives.
- Identify and execute key and incremental Eventing opportunities to bring Tilbury theater to the in-store experience to drive brand awareness and engagement.




- Inspire and motivate CT door teams to drive sales via the “Tilbury Touch” when Sales & Artistry Coordinator is not in door.
- Participate in regional meetings, team conference calls and regular touch bases to share best practices and create solutions to address business needs.
- Analyze business performance and proactively suggest improvement opportunities through artistry, education and operations.
- Responsible for being a specialist amongst the retail artistry brands, demonstrating an entrepreneurial spirit within the parameters of the company guidelines.
- Think creatively to ensure business growth year over year.

Customer Service

- Lead by example at all times to promote the Tilbury Touch and exceptional customer service to drive brand awareness in door.
- Identify ways to improve Charlotte Tilbury service extending through retail employees via in store support, training and eventing.
- Manage customer queries, using sound judgement and a goal of achieving positive outcomes.
- Work collaboratively with the Education team to provide continuous, relevant, and effective training and development. This ongoing development should be both internal and external to ensure Charlotte Tilbury standards are achieved in areas of service, artistry and product knowledge.
- Drive the omni journey by promoting Charlottetilbury.com and our Virtual Services, when appropriate.
- Proactive use of the Retailer customer database for direct clientele opportunities in the air and on the ground.
- Provide an atmosphere that motivates and inspires MAGIC service, both internally and externally.
- Lead by example through continuously improving and evolving personal artistry skills.
- Personally maintain a professional appearance and ensure the team aligns wi

📌 Sales & Artistry Coordinator - Vancouver
🏢 Charlotte Tilbury Beauty
📍 Vancouver