Shape digital workplace solutions in Toronto with stakeholder analysis and requirements expertise for Flight Centre Travel Group’s global teams.

This Business Analyst supports Onboarding and Customer Success tools within FCTG’s Digital Workplace Team. You will analyze business problems, document processes, and translate stakeholder needs into measurable outcomes. Collaboration spans Product Managers, Developers, QA resources, and business stakeholders.

Key Responsibilities:

- Gather business context through stakeholder engagement and operational evidence
- Complete project and change request analysis
- Document processes, impacts, risks, dependencies, and feasibility
- Define requirements, outcomes, acceptance criteria, and success measures
- Support design,



development, QA, and UAT activities

Requirements:

- Previous Business Analyst experience in relevant digital environments
- Structured analysis experience through implementation and UAT
- Robust Given/When/Then acceptance criteria writing
- Experience maintaining requirements traceability through sign-off
- Excellent communication, facilitation, and problem-solving skills

Bring stakeholder management, requirements analysis, and UAT expertise to Flight Centre Travel Group’s Toronto Digital Workplace Team.

📌 Digital Workplace Business Analyst (Toronto)
🏢 Flight Centre Travel Group
📍 Toronto