Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.We believe in empowering people. That’s why we equip our teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #Team Bell.SummaryBell is currently seeking an experienced Conversational AI Architect to work as part of an innovate and customer‑focused team. You will utilize your passion and expertise to architect, design and deliver effective conversational interaction experiences in virtual assistants across multiple platforms. Working within an Agile framework, you will collaborate with cross‑functional teams to meet the evolving needs of our customers.Key ResponsibilitiesDesign end‑to‑end architectures for conversational AI platforms, including chatbots, voice bots, and AI assistants.Define and implement LLM‑based architectures, including orchestration layers, RAG, and knowledge retrieval systems.Lead integration and development of scalable, multi‑channel conversational frameworks (web, mobile, messaging, IVR).Establish monitoring, analytics, and KPIs to ensure performance, accuracy, user satisfaction, and system reliability.Collaborate with product owners, UX, and conversational design teams to define best practices for dialogue design, tone, fallback, and human escalation.Ensure solutions are secure, scalable, and compliant with enterprise governance standards.Provide technical mentorship to AI engineers and developers.Drive architectural standards, documentation,



and best practices.Critical QualificationsExpert‑level knowledge of Natural Language Understanding and Large Language Models.5+ years of experience working with design platforms (e.G. Dialogflow CX)Experience working with data interchange formats, preferably JSONKnowledge of cloud computing services (GCP, Azure, etc.)Experience with AI/ML modeling would be a bonusKnowledge of the SAFE 5 Agile Operating Model, including the PI Planning ProcessExperience creating process‑flow design diagrams to present to stakeholders to achieve buy‑inExcellent written and verbal communication skillsExperience conducting rigorous quality assurance and end‑to‑end conversational flow testingAbility to interpret insights from key performance indicators and customer‑journey analysis to identify opportunity for continuous improvementPassion for AI‑powered language models / chat and voice bots, with a desire to stay current on evolving AI trendsKnowledge of web accessibility principlesBilingual (French / English) would be an assetPreferred QualificationsBachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or related field.5+ years of experience designing and maintaining customer‑centric conversational experiencesExpert in NLU and LLM design, preferably using Dialogflow CX or a similar platformExpertise in Agentic AI frameworksKnowledge of JIRA for cross‑functional collaborationExperience building presentation material and presenting to executive audiencesExperience with Design Thinking, user studies, or usability testingFamiliarity with voice AI technologies and speech recognitionAbility to use analysis to set performance targets, leverage insights from reporting,



and prioritize feature backlogExperience working within a telecommunications environment would be a bonus.#LI-SS1Adequate knowledge of French is required for positions in Quebec.Position Type: ManagementJob Status: Regular - Full TimeJob Location: Canada : Ontario : Don Mills || Canada : Ontario : TorontoWork Arrangement: HybridApplication Deadline: 10/01/2026For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work‑life balance, Bell offers flexibility in work hours based on the business needs.We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of perks to support the well‑being of you and your family. As soon as you join us, you’ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you’ll enjoy a 35% discount on our services and access exclusive offers from our partners.At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements.Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.Bell, one of Canada's Top 100 Employers.#J-18808-Ljbffr

📌 Conversational Ai Developer (Toronto)
🏢 Bell
📍 Toronto