Apply disability claims expertise with Canada Life as a Quality Program Specialist, reviewing files and analyzing audit results across Canada. This temporary full-time contract supports virtual collaboration.

As a Quality Program Specialist, you will assess Case Manager files for policy application, coding accuracy, and sound claims decisions. You will identify trends, recommend improvements, and support quality standards across a Disability Management Services office. The work combines auditing, analysis, coaching, negotiation, and professional communication.

Key Responsibilities:

- Perform focused and comprehensive audits initiated by head office
- Analyze results to identify trends, strengths, and concerns
- Review disability files for accurate claims assessment and management




- Coach Case Managers and Team Managers on audit results
- Recommend training, resource, process, and procedure improvements

Requirements:

- Completed post-secondary diploma or equivalent
- Four or more years of disability claims experience
- Knowledge of medical terminology, benefit policy, and procedures
- Robust analytical, organizational, communication, and negotiation skills
- Proficiency with Microsoft Excel, ODIS, DCT, BEN, and MS Office

Bring disability claims auditing, coaching, analysis, and communication expertise to Canada Life’s quality program across Canada.

📌 Disability Claims Quality Specialist (Toronto)
🏢 Canada Life Group
📍 Toronto