Who We Are

arc programs exists to create thriving communities, free of systemic barriers and full of belonging, equity, and hope. We have a bold vision to ensure everyone in our communities feels connected and cared for, and we are excited to be expanding our team to help us accelerate our impact

We're Hiring

We are accepting applications for a qualified and passionate individual to join our management team as a Practice Lead of our Family Support Services at the Family Connection Centre (FCC).

The Practice Lead of the FCC Family Support Services, is responsible for providing leadership and oversight to the Family Support Counsellor team, including supervision, performance management, and staff development. As a member of the arc programs management team, the Practice Lead would contribute to organizational planning, decision-making, and service excellence initiatives.

The Family Support Services team strengthens caregiver-child relationships and provides system navigation and comprehensive support to families whose children access the needs-based services at the Family Connection Centre.

Hours / Schedule

- Averaging 37.5 hours / week.
- Full-Time, permanent

Primarily Monday to Friday, may include hours provided on occasional Saturdays and fluctuate to accommodate the program’s schedule and the needs of the agency.

May be required to be on-call on a pre-planned intermittent basis, for emergencies and staff consultation during their working hours.

Responsibilities

Under the supervision of the Director of Services, the Practice Lead for the FCC Family Support Services provides operational oversight for the FCC Behaviour Services team, including:

- Plan, organize, control,



and direct the provision of services for the FCC Family Support Services Team
- Provide clinical supervision and support to program staff to address the complex needs of the individuals and / or families served.
- Provide supervision and support to program staff in relation to developing and maintaining client records and effective case management practices.
- Plan, develop and coordinate services in compliance with relevant accreditation standards, and implement agency quality assurance procedures.
- Provide annual employee performance appraisals and cooperate with staff to develop performance objectives and professional development plans.
- Provide staff consultation, including after-hours support when required.
- Coordinate referral, screening, and intake procedures for assigned programs.
- Liaise and collaborate with contractors and collateral service providers to assist with service coordination, enhance program services and ensure best practices.
- Collaborate as a member of the Management Team to develop strategic plans; and assess and resolve operational issues as they arise.
- Complete administrative duties, including the range of required incident, quality assurance and program reports.

Preferred Education and Experience

- MSW
- MA-Counselling
- MA-Psychology




- A master’s degree in a relevant discipline
- BSW
- BA-Psychology
- BA-Child and Youth Care

The following education credentials may be considered with extensive (minimum 3-years) experience:

- BSW
- BA-Psychology
- BA-Child and Youth Care

Other Requirements

- Supervisory experience with similar services.
- Experience working in multi-disciplinary team.
- Experience with assessment of individuals with diverse needs and complex behaviours; and the development of individualized care plans to address their needs.
- Experience providing family support or coordinating services for families.
- Strong knowledge related to developmental delays and disabilities, ASD, FASD, and other Support Needs.

Candidates must possess a valid Driver's License and may be required to provide a sound personal vehicle for business use

Successful applicants will be subject to a screening process, including a criminal record search, to confirm suitability for the position.

Wage / Benefits

$8,000-$8,400 per month based on relevant experience and education.

Upon successful completion of a trial period, this position is eligible for a full benefit package (including dental plan, vision coverage, life insurance, extended medical coverage, long-term disability plan, and RRSP or TFSA contributions); as well as accrued vacation and sick time at 5.8% - above BC Employment Standards

Why we’re an employer of choice

Like most in the social services sector, arc programs is an equal-chance employer. We embrace diversity and ensure everyone on the team demonstrates cultural safety and sensitivity of all populations

📌 Practice Lead (Kelowna)
🏢 ARC PROGRAMS
📍 Kelowna