Customer success and commercial coordination drive this full-time Port Colborne opportunity with IMT Group. Use communication and organization to support manufacturing customers.

PC Forge seeks a Customer Success & Commercial Coordinator supporting its growing commercial team. Reporting to the Inside Sales Rep / Steel Sourcing & Estimating Co-Ordinator, you will coordinate customer requests, quotations, delivery updates, and internal communication. The position connects customers with Sales, Production, Quality, Planning, Purchasing, Shipping, Engineering, and Operations.

Key Responsibilities:

- Serve as a primary contact for customer inquiries and commercial matters
- Coordinate RFQs, required information, quotation logs, and follow-up
- Track delivery performance, order status, and recovery plans




- Coordinate quality concerns and corrective action progress
- Maintain customer, CRM, portal, and commercial records

Requirements:

- Three to five years in customer service, sales, or coordination
- Manufacturing setting experience; forging or metalworking preferred
- Strong communication, organization, prioritization, and time-management skills
- Microsoft Office, Excel, Pivot Tables, VLOOKUPs, and reporting experience
- ERP, CRM, SmartSheet, or Sugar AI experience preferred

Support customer relationships, quotation coordination, and manufacturing communication as IMT Group’s Customer Success & Commercial Coordinator.

📌 Customer Success Commercial Coordinator (Kitchener)
🏢 IMT Elemental
📍 Kitchener