Lead customer success through coaching, data analysis, and SaaS expertise at Clio, supporting a global team in a hybrid setting.

As Team Lead of Customer Success Management, you will guide North America-based Customer Success Managers. You will support retention, adoption, and revenue growth across Clio’s Mid-Market customer portfolio. The work combines performance management, customer journey strategy, reporting, and cross-functional collaboration.

Key Responsibilities:

- Coach and mentor North America-based Customer Success Managers
- Drive initiatives improving customer satisfaction and processes
- Monitor health metrics, risks, and expansion opportunities
- Support escalations and identify root causes and solutions




- Develop scalable customer success processes and playbooks

Requirements:

- Four-plus years in B2B software Customer Success Management
- Two-plus years of Team Lead or CSM leadership experience
- Experience with QBRs, scorecards, reviews, and project management
- Experience using Salesforce.com, Gainsight, ChurnZero, or similar systems
- Experience growing and scaling Customer Success teams

Bring customer success leadership, performance coaching, and data-driven strategy to Clio’s growing SaaS organization.

📌 Customer Success Team Lead SaaS (Toronto)
🏢 Clio
📍 Toronto