Application Deadline:10/30/2026 Address:4100 Gordon Baker Road Job Family Group: Technology Hybrid Work Model Position Summary We are seeking a highly skilled Senior Service Now Developer to join our BMO Service Now team. The ideal candidate will have extensive experience designing, developing, and implementing Service Now solutions with a solid focus on IT Service Management (ITSM), Artificial Intelligence capabilities, Governance Risk & Compliance (GRC), and Enterprise Workflow Automation. This role requires deep technical expertise in the Service Now platform, hands-on development experience, and the ability to collaborate with business stakeholders, architects, and platform administrators to deliver innovative and scalable solutions that drive operational excellence and digital transformation. Key Responsibilities Service Now Development & Architecture Design, develop, configure, and support Service Now applications and modules. Build and maintain custom workflows, integrations, UI policies, business rules, client scripts, Script Includes, Flow Designer solutions, and Service Catalog items. Develop scalable and reusable Service Now solutions aligned with enterprise architecture standards. Participate in platform upgrades, releases, and performance optimization initiatives. Create technical documentation, design specifications, and deployment procedures. IT Service Management (ITSM)Implement and enhance Service Now ITSM capabilities including: Incident Management Problem Management Change Management Request Management Knowledge Management CMDB, CSDM and Service Mapping Drive process automation and continuous improvement initiatives. Collaborate with process owners to improve service delivery and operational efficiency. AI & Automation Implement and optimize Service Now AI-powered capabilities, including: Predictive Intelligence Virtual Agent Generative AINow Assist AI Search Intelligent Routing and Classification Design intelligent workflows to improve employee and customer experience. Identify opportunities to leverage AI and automation to reduce operational effort and improve service outcomes. Governance, Risk & Compliance (GRC)Design and implement Service Now GRC/IRM solutions, including:



Policy and Compliance Management Risk Management Audit Management Vendor Risk Management Operational Resilience Support regulatory compliance and risk management initiatives. Configure risk assessment workflows and reporting dashboards. Integration & Collaboration Develop integrations using REST, SOAP, Integration Hub, and APIs. Collaborate with enterprise architects, security teams, and business stakeholders. Mentor junior developers and provide technical leadership on complex initiatives. Participate in Agile ceremonies and contribute to solution design discussions. Required Qualifications Experience8+ years of Service Now development and administration experience.5+ years implementing enterprise ITSM solutions within Service Now. Proven experience with Service Now AI capabilities and workflow automation. Hands-on experience implementing GRC/IRM solutions. Strong Java Script development skills within the Service Now platform. Experience with integrations using REST APIs, SOAP, and Integration Hub. Experience working in Agile environments. Required Certifications Candidates must possess: Service Now Certified System Administrator (CSA)Service Now Certified Application Developer (CAD)Preferred CIS Certifications One or more of the following Service Now CIS certifications: CIS - IT Service Management (ITSM) (Highly Preferred)CIS - Risk and Compliance CIS - Integrated Risk Management (IRM)CIS - Customer Service Management (CSM)CIS - Discovery CIS - Service Mapping CIS - Application Portfolio Management (APM)Technical Skills Service Now Platform Development Flow Designer Integration Hub Java Script REST/SOAP APIs CMDB & Service Mapping ITSM Pro GRC / IRMPredictive Intelligence Virtual Agent Now Assist / Gen AIAI Search Performance Analytics Agile / Scrum Dev Ops Salary :$85,500.00 - $185,000.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role,



and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.#J-18808-Ljbffr

📌 Servicenow Sr Developer (Itsm - Ai - Grc) (Toronto)
🏢 BMO
📍 Toronto