Manager, Research & Insights (12 month contract)

- Full-Time
- On-site

Locations

Showing 1 location

Toronto - 20 Queen Office
Toronto, ON M5H3R4, CAN

Description

Role impact:

The Manager, Research & Insights is responsible for executing research initiatives, developing and maintaining proprietary models, ensuring legal compliance and managing the overall research plan, including planned and ad hoc custom research. This position is responsible for managing all stages of performance research projects starting with defining the problem, setting objectives, choosing the appropriate methodology right through to presenting and driving the insights and results across the organization, liaising with internal and external stakeholders.

Additionally, this position spearheads the creation and maintenance of internal analytics tools to deliver clear, actionable data across the organization. The position is instrumental in promoting user adoption of this self-service platform by delivering training, establishing best practices, and guiding stakeholders in analyzing comprehensive report outputs.

What you will deliver:

- Manages business intelligence/performance research function areas, including planned annual programs: Property Retail Snapshot, Quarterly Board Reporting, ICSC Reporting, Competitive Insights and ad hoc retail, office, residential and industrial custom research.
- Develop, manage and implement self-service tools: Design, build, and manage a suite of self-service research and analytics tools, dashboards, and reports. This includes identifying key business questions and translating them into user-friendly data visualizations and tools.




- Conduct complex performance research analysis and develop insights for retail and office that help inform decision-making by key stakeholder groups, such as Marketing, Operations, Operations Services, Leasing, Development, and Investments.
- Serve as a subject matter expert, providing training and support to internal teams on how to effectively use the insights tools.
- Responsible for developing and communicating in-depth analysis of sales trends, category mix insights; Works closely with teams currently under-serviced by R&I;, to educate and incorporate complex data analytics and measurement plans into their strategy.
- Ensure the integrity and reliability of the data feeding into the tools. Collaborate with data teams to establish robust data pipelines and quality checks.
- Manages the backlog and roadmap for self-serve tools.
- Maintain ongoing contact with peers within other CF groups and properties for knowledge sharing and enterprise standards in research.
- Contribute to maintenance of the research library and dissemination of research materials.
- Ability to story tell and communicate consumer research insights through presentations and written reports to an executive audience, and external audiences in the industry.

What your strengths are:

- Superior analytical ability,



applied in a consumer research environment with demonstrated discipline and detail orientation.
- Solid knowledge of analytical tools, multivariate analysis, techniques and presentation skills.
- Superior interpersonal and communication skills, enabling communication within and between research suppliers and internal departments: leasing, marketing, portfolios, properties and development.
- Demonstrated capacity to manage multiple projects simultaneously in a demanding environment.
- Thorough understanding of qualitative and quantitative research methodologies.
- Excellent storytelling, presentation, report writing and communication skills. Data Analysis, modelling and forecasting
- A self-starter proactive team player with strong organizational and prioritization skills.
- Strong customer service orientation, analytical and research skills.

What you need to succeed:

- Post-secondary education in Business, Social Science, Statistics, Marketing/Market/Consumer Research or equivalent work experience; Minimum 5 years progressive experience in business, social science and/or marketing research environment and/or project management or equivalent related field.
- Robust knowledge of Research software/tools: Data Prep tools (Alteryx), Data visualization (Tableau, Power BI), Google Gemini
- Experience negotiating with external suppliers and managing budgets.
- Intermediate/Expert in Microsoft Office (Word, Excel, and PowerPoint),Real Estate (Retail, Office) industry intelligence knowledge preferred.
- AI Proficiency: Demonstrated experience using LLMs (specifically Google Gemini) for data analysis, code generation, and workflow automation.

Starting base salary for this j

📌 Manager, Research (Toronto)
🏢 Cadillac Fairview
📍 Toronto