Lead audio-visual floor operations as an Event Operations Manager, focusing on customer service, technician workflow, and team leadership. Work occurs in hotel and convention center environments.

This Encore manager oversees daily event technology operations and reports to an Operations Director or Director, Event Technology at qualifying locations. The position combines workforce and inventory cost control with client service and staff development. It requires audio-visual knowledge, supervisory experience, and operational judgment.

Key Responsibilities:

- Manage technician workflow and daily floor activities
- Supervise scheduling, timekeeping, and operational staff
- Maintain equipment sheets, inventory, safety, and quality
- Meet guests and verify equipment setups onsite




- Review billing and identify potential client challenges

Requirements:

- High School Diploma required; Bachelor’s degree preferred
- Four-plus years audio-visual and hospitality experience
- Two-plus years supervisory experience or Encore ADOP completion
- Working knowledge of live-show audio-visual equipment
- Computer hardware, software, Internet, and Microsoft Office proficiency

Apply event operations leadership, audio-visual expertise, and customer service focus to support successful Encore productions.

📌 Event Operations Manager Audio Visual (Toronto)
🏢 Encore Global
📍 Toronto