Deliver warm patient support through chat and email as a Remote Patient Support Coordinator at Felix, working from anywhere in Canada. Felix seeks a customer-facing coordinator to help patients navigate online healthcare. You will provide personalized support, resolve issues, collaborate with pharmacy, medical, and logistics partners, and guide onboarding clearly. Key Responsibilities: Support Felix patients through chat and email Resolve issues without unnecessary handoffs Guide onboarding, pricing, process, and product questions Collaborate with pharmacy, medical, and logistics partners Capture patient insights and flag recurring gaps Requirements: Customer-facing experience, preferably in high-volume environments Experience with Intercom Helpdesk or related platforms Clear, precise, and warm written communication Self-directed problem-solving and confident decision-making Telehealth, digital health, or pharmacy experience is beneficial Bring patient empathy, transparent communication, and independent problem-solving to Felix’s remote healthcare support team across Canada. #J-18808-Ljbffr

📌 Remote Patient Support Coordinator (Montreal)
🏢 Felix
📍 Montreal