Become a Senior Production Support Engineer with NTT DATA in Halifax, Nova Scotia. Ensure reliability and performance for critical applications and integrations as a key member of our support team.
As the Senior Production Support Engineer, you will report to the IT Team Lead and play a crucial role in maintaining operational excellence. This position focuses on Level 2/Level 3 support for various applications, including Salesforce, while troubleshooting complex issues. Your ability to analyze incidents and implement preventive measures will ensure high availability for business-critical applications.
Key Responsibilities:
• Provide Level 2/Level 3 production support for applications
• Monitor production environments for potential issues
• Troubleshoot complex incidents,



including Apex and APIs
• Perform root cause analysis for recurring incidents
• Collaborate during Major Incident Management activities
Requirements:
• 5+ years of IT experience, 3+ in Salesforce support
• Robust understanding of production support processes
• Experience with API integrations and troubleshooting
• Familiarity with ITIL-based service management
• Ability to work independently and in teams
Leverage your technical expertise to contribute to operational reliability and continuous improvement at NTT DATA.
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📌 Senior Production Support Engineer NTT DATA (Halifax Regional Municipality)
🏢 NTT DATA Americas
📍 Halifax Regional Municipality