Lead complex enterprise implementations across the Americas at Deliverect, using API expertise and executive stakeholder management to accelerate customer outcomes.

As Head of Customer Delivery, you will direct major North American and Latin American initiatives from kickoff through stabilization. You will shape onboarding frameworks, guide regional implementation leaders, and apply AI-driven automation. The full-time hybrid schedule includes three office days and two home days.

Key Responsibilities:

- Direct complex enterprise implementations across NOAM and LATAM
- Manage senior executive stakeholders throughout delivery
- Standardize onboarding playbooks, staffing, and risk frameworks
- Adopt AI-driven automation across delivery workflows
- Resolve high-risk integrations and partner friction

Requirements:

- Bachelor’s degree or equivalent work experience
- 4+ years in technical implementation or customer delivery
- Experience with large-scale enterprise platform rollouts
- Solid fluency in APIs and software integrations
- Executive governance and escalation leadership experience

Shape enterprise delivery at Deliverect through API fluency, scalable onboarding, and decisive leadership across the Americas.

📌 Head of Enterprise Customer Delivery (Toronto)
🏢 Deliverect
📍 Toronto