Lead guest services and accommodations at Castle Mountain Resort in Southwestern Alberta, overseeing reservations, service delivery, and two closely linked teams in office.

This senior manager directs Accommodations and Guest Services, including their Supervisors. You will manage reservations performance, occupancy, service standards, staffing, and cross-departmental coordination. The role spans booking channels, guest communications, front-desk delivery, and operational reporting.

Key Responsibilities:

- Supervise Accommodations and Guest Services Supervisors
- Lead recruitment, onboarding, training, and seasonal staffing plans
- Oversee reservations, occupancy, ADR, and booking pace
- Coordinate arrivals, departures, special requests, and service recovery




- Prepare reporting on revenue, staffing, and guest satisfaction

Requirements:

- Five-plus years leading hospitality, resort, or reservations operations
- Experience supervising supervisors or multiple teams
- Knowledge of property management and booking systems
- Experience managing rate strategy and reservations metrics
- Legal entitlement to work in Canada

Bring hospitality leadership, reservations expertise, and guest-service judgment to Castle Mountain Resort’s remote mountain operation.

📌 Guest Services and Accommodations Manager (Brocket)
🏢 CWSAA
📍 Brocket