Design AI customer service solutions with Ada using APIs, SDKs, and event-driven integrations. Work remotely or from a local hub.

As a Senior Solutions Architect, you advise clients and deal teams from pre-sales through production. You translate business goals into technical requirements, connect Ada’s AI Agent with enterprise systems, and improve automated resolution. Your work spans CRMs, contact centres, commerce platforms, knowledge bases, and BI tools.

Key Responsibilities:

- Own architecture for complex, nonstandard customer solutions
- Lead technical deep dives with business and engineering teams
- Design integrations using APIs, SDKs, and MCP
- Implement POCs and drive solutions into production
- Advise Customer Success on strategic accounts

Requirements:

- Six or more years in customer-facing technical roles
- Experience with REST APIs, webhooks, SDKs, and authentication
- Technical leadership in complex B2B sales cycles
- Experience across CRM and contact centre platforms
- AI agent or conversational AI experience preferred

Bring solution architecture, integration design, and AI agent expertise to Ada’s enterprise customer service transformation.

📌 Senior AI Solutions Architect (Toronto)
🏢 Ada
📍 Toronto