Are you hands-on, technically curious and outstanding with people? Join our team and help customers get the most from innovative hyperspectral intelligence.The Product Support Specialist is a hybrid technical and customer-facing role responsible for supporting the full lifecycle of company instrumentation, from customer onboarding and training to equipment deployment, maintenance, and logistics. This role serves as a key link between clients, operations, and manufacturing, ensuring a seamless customer experience while maintaining high standards of system performance and reliability. The ideal candidate combines strong technical troubleshooting skills with excellent communication abilities and thrives in a fast-paced, hands-on environment. Success in this role is demonstrated by consistently onboarding customers with minimal escalation, ensuring equipment is deployment-ready and available, resolving help desk requests promptly and professionally, and maintaining accurate, real-time visibility of equipment with minimal shipping delays.Job DutiesManufacturing and Maintenance SupportConfigure software systems and install HHS software (including updates and version control)Assist with routine inspection, testing, and preventative maintenance of equipmentTest and operate instruments as requiredTesting of new equipment in preparation of first deploymentTroubleshoot first-level hardware, software and workflow issuesEscalate complex or recurring technical issues to the Operations ManagerEquipment Deployment SupportPrepare equipment for deployment (cleaning, functional checks, packaging,



recalibration as required)Customize systems based on customer-specific requirements and workflowsDevelop strong working knowledge of instruments to support effective use by clientsEquipment Tracking & CoordinationTrack location and status of all rented equipment (in use, in transit, in maintenance)Coordinate returns from clientsIdentify and follow up on damaged, missing, or delayed equipmentSupport planning for equipment availability based on upcoming demandLogistics & ShippingCoordinate domestic and international shipments (couriers, freight, customs brokers)Ensure compliance with import/export regulations and documentation requirementsTrack shipments end-to-end and proactively resolve delays or issuesPackage equipment securely for global transportCommunicate with clients and suppliers regarding shipment status and delivery timelinesCustomer Onboarding and SupportAct as the primary point of contact for clients during onboarding and active projectsTrain client operators on equipment use and basic workflows (remote)Manage and respond to help desk requests, ensuring timely resolution and follow-upRequirementsB.Sc. in Geophysics, Engineering, Computer Science, or related fieldAlternatively, a technical diploma in instrumentation/technologist with relevant experienceHands-on experience with instrumentation or technical systems preferredStrong problem-solving and troubleshooting skillsComfortable working with both hardware and software systemsStrong interpersonal skills and ability to work with customersComfortable supporting sales efforts and customer retentionCan work independently and manage competing prioritiesLocation: Winnipeg, MBSchedule: Flexible schedule, 40 hours/weekCompensation: $60,000-$80,000, depending on experience and education level

📌 Product Support Specialist | Hyperspectral Intelligence Inc. (Winnipeg)
🏢 Hyperspectral Intelligence
📍 Winnipeg