Summary

The Adult Clinical Services Manager (CSM) is a full-time permanent role based on-site, in-person in Geraldton/Longlac, ON with responsibilities that extend across the NOSP catchment area within the District of Thunder Bay, as well as providing coverage support for the Children Clinical Service Manager. The CSM plays a crucial role in providing operational leadership, program development, and ensuring high-quality, evidence-based service delivery within the mental health and substance health field. The CSM provides direction and support for clinical and administrative supervision in alignment with NOSP mandates, strategic direction and agency policies with the goal of supporting staff for success within their respective roles, contributing to the overall success of NOSP as an active member of the Leadership Team. Additionally, the CSM actively engages in program planning, management, and evaluation, fostering cross-sectoral relationships and partnerships within communities to ensure the delivery of evidence-based and high-quality programs and services. Reporting directly to the Executive Director, the primary responsibility of this role is to manage Adult Portfolio programs and services within the Recovery Framework. This includes ensuring alignment with NOSP funding agreements, strategic direction, agency policies, our accreditation with the Canadian Centre for Accreditation, and the collective agreement.

Salary range:

$ 79, 478.66 - 94, 774.17 per annum*

* potential salary increases may include a sliding scale based on the anniversary of the hire date and a 1.5% increase effective on April 1, 2025.

Benefits:

- Competitive and comprehensive employer paid health and dental benefits, along with paid sick-time




- The Healthcare of Ontario Pension Plan (HOOPP)
- 12 paid days off to honor and observe statutory holidays, including a holiday shutdown during the winter break
- 4-weeks’ vacation* with 3 Family Care Days and 3 Floater Days pro-rated for the first year of employment

*vacation entitlement increases based upon number years of employment.

Other Advantages:

- Expense claim reimbursement for mileage and meals when traveling across the district
- Flexible work schedule in accordance with accrual of flex time
- Opportunities for growth and professional development
- Agency Wellness Committee initiatives
- Financial assistance with relocation is available

Job Duties and Responsibilities

Management and Administrative Responsibilities:

- Participate as a collaborative member of the Leadership Team in program planning, management and evaluation, ensuring programs are developed, rolled out, delivered and managed in alignment with agency funding agreements, in keeping with evidence-based practice, utilizing a LEAN framework and within a Recovery framework.
- Participate in program development management and leadership functions, which includes identifying new program needs to address the changing community needs. Collaborate with the Executive Director, Leadership team, and Quality Improvement Committee to develop and implement new, improved services,



ensuring the availability of necessary resources such as staff, space, materials, measurement tools, and outcome tools.
- Support and manage programs and partnerships in alignment with agency accountabilities, including funding contracts, Memorandums of Understanding (MOUs), Project Charters, etc.
- Represent NOSP on community Committees and Networks and participate in various community initiatives as assigned by the Executive Director and/or agreed upon by the Leadership Team.
- Develop, establish and maintain effective collaborative working relationships with community partners/ stakeholders to ensure outreach, coordination and integration of NOSP services.
- Gain and maintain an understanding of presenting issues within the community for which this position is site and regional lead, and the presenting issues as they influence the programs and services delivered across the District by NOSP, and communicate and strategize around the same to the Leadership Team in an ongoing manner.
- In collaboration with the Executive Director and broader Leadership Team, respond to compliments, concerns and complaints from the community.
- Respond to and document in a timely manner, serious occurrences, imminent risk concerns and in-house incidents and forward the same to the Executive Director.
- Monitor, collect, analyse and submit data, bringing forward concerns, opportunities and/or recommendations, resulting from the same, to the Leadership Team.
- Participate in the development of an annual, individualized work plan, supporting NOSP’s annual operating plan which, in turn, supports NOSP’s strategic plan.
- Develop a district-wide travel schedule, collaboratively w

📌 Adult Clinical Services Manager (Greenstone)
🏢 Nosp
📍 Greenstone