Assess AI capabilities in Genesys Cloud as an Organizational Design Consultant, shaping knowledge management, governance, and operating models for enterprise clients.

Miratech seeks an Organizational Design Consultant with 8+ years in technology consulting and complex technology-enabled solutions. Translate business requirements into practical recommendations for AI-enabled services. Apply organizational design, stakeholder management, contact center platforms, and knowledge management expertise to define sustainable ownership and processes.

Key Responsibilities:

- Assess organizational structures, roles, responsibilities, and knowledge capacity
- Identify gaps in ownership, resources, processes, and capabilities
- Develop RACI matrices across the content lifecycle
- Evaluate centralized, federated,



and hybrid operating models
- Recommend transition plans, training, communication, and organizational risk actions

Requirements:

- 8+ years designing complex technology-enabled solutions
- Experience translating business requirements into solution recommendations
- Experience with contact center or customer experience platforms
- Genesys Cloud experience preferred
- Eligibility for Government of Canada security clearance

Bring AI-enabled service design, RACI development, and stakeholder management expertise to Miratech's Genesys Cloud consulting work.

📌 AI Organizational Design Consultant (Toronto)
🏢 Miratech
📍 Toronto