The Branch Manager oversees the branch's operations and staff with accountability for sales ( Le directeur de succursale supervise les opérations et le personnel de la succursale et est responsable des ventes (

Responsibilities:
May include: Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely completion of assigned duties of all personnel. Conduct periodic audits to ensure work is compliant with the established protocols and processes and objectives
- meeting customer and branch expectations. Maintain sales – review/edit, credits, negative inventory, damage inventory and cash reconciliations. Communicate regularly with branch customer base to establish and maintain strong relationships. Enter all sales calls in CRM. Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork both within the branch, local team and within the region. Provide knowledge and skill development opportunities for employees with proper training and guidance for them to reach their full potential and have growth opportunities. Ensure employees complete all assigned training in a timely manner. Develop plans for increased branch profitability/productivity and drive continuous improvement processes. Process purchase orders, research low stock and receivables and process branch payables, audit cash drawers and truck metrics. working closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues. Maintain ample levels of inventory to meet delivery and service expectations of all branch customers. Review P hold safety meetings, security reports and maintain facility.



Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader. Complete any Flash reports within the required timeline and communicate issues/injuries immediately. Oversee branch and warehouse appearance, housekeeping, maintenance, and repair. Provide Regional Operations Manager (ROM) any requested branch specific information /reports and provide vital information in a timely manner. Ensure employees are following safety protocols including maintaining an organized and clean work workplace, Conduct mid-year and annual performance appraisals for all direct reports through the online Performance Engagement platform. Le Directeur-trice de Succursale est responsable de la gestion intégrale de la succursale au quotidien, soit, diriger, former et encadrer les représentants du service à la clientèle et les employés de l'entrepôt. Il est le principal reflet du service à la clientèle et de la performance des opérations. Responsable de bâtir et de maintenir le moral dans la succursale en démontrant des qualités de leadership en donnant l'exemple au personnel en promouvant le travail d'équipe. Nature & Scope: Ensures work is aligned with the ROM's expectations, goals, and vision Accountable for implementation of policies, processes, and procedures for short-term results Decisions and problem-solving are guided by policies,



procedures and business plan; receives guidance from Senior Manager/Director Works on difficult to moderately complex issues and projects Provides guidance and training to subordinates Has authority to hire, recommend pay, establish performance and recommend for termination Level of signing authority established by company policy/guidelines Knowledge &

Skills:
Knowledge of warehouse/inventory management and material handling equipment such as forklifts P&L; understanding HVAC knowledge strongly preferred; or ability to quickly learn HVAC products/parts Proven customer service experience with high level of customer satisfaction Proven leadership, coaching / mentoring and team-oriented mindset along with effective delegation of duties. Effective verbal and written communication skills and interpersonal skills Strong organizational and time management skills High level of attention to detail and compliance and results driven. Working knowledge of MS Office Suite (Excel, Outlook, Word and PowerPoint) Working knowledge of CRM & Mincron or similar applications is preferred Connaissance de la gestion des entrepôts/inventaires et des équipements de manutention tels que les chariots élévateurs ; Leadership assuré, coaching/mentorat et esprit d'équipe avec délégation efficace des tâches; Solides compétences organisationnelles et de gestion du temps; Connaissance pratique de la suite MS Office (Excel, Outlook, Word);

Experience:
1 an dans un rôle de leadership/supervision/1 year in a leadership/supervisory role Expérience dans le secteur de la vente en gros de CVC fortement appréciée/Experience in HVAC wholesale industry strongly preferred

Education:
High School diploma or GED equivalent College degree strongly preferred Formation Diplôme d'études secondaires (DES) ou l'équivalent du GED. Diplôme collégial fortement souhaité. Physical Re

📌 Directeur régional (Canada)
🏢 Daikin
📍 Canada