Lead airport operations and frontline teams as a Service Delivery Manager at Toronto Pearson International Airport in Mississauga. Drive safety and service excellence.

GardaWorld seeks a people-focused Service Delivery Manager for airport security operations at YYZ. You will apply leadership, communication, problem-solving, and operational management skills. The position supports efficient operations, productivity, quality targets, and customer experience improvement.

Key Responsibilities:

- Lead daily airport operations for efficiency, safety, and service excellence
- Drive productivity and quality performance targets
- Coach frontline teams in airport operations
- Monitor operational KPIs and continuous improvement initiatives
- Ensure compliance with aviation security procedures

Requirements:

- Post-secondary education or equivalent qualified experience
- One to three years of leadership experience
- Strong leadership, communication, and problem-solving skills
- Experience in fast-paced operational environments
- English required; French considered a strong asset

Support GardaWorld airport security operations through leadership, KPI monitoring, compliance, and customer service at YYZ.

📌 Airport Operations Service Delivery Manager (Canada)
🏢 GardaWorld
📍 Canada