This role is on-stie in Montreal, Quebec. Bi-lingual in both English and French.Purpose of PositionThis position will be based in our Montreal, Canada office and act as the first line of defense for Osmose Canada’s technology users, providing prompt and efficient technical support across various channels. The incumbent will diagnose and resolve user issues, elevate complex problems, and contribute to a positive user experience.Position RelationshipsAs a people‑focused person, this role is accountable for quickly forming relationships, balancing a wide variety of priorities, and providing the highest standards of service to the Osmose Canada user base.Internal & ExternalSenior leaders across the organizationIT L1 and L2 teamsEmployees across all levels / all functionsLocal solution partners,



as necessaryKey ResponsibilitiesProvide technical support to users: Respond to user inquiries via phone, email, chat, or in person, effectively identifying and understanding the nature of their technical issues. Assist users with technical issues, answer questions, and train them in current technologies. Provide clear and concise instructions and explanations to users with varying levels of technical expertise. Maintain a positive and professional demeanor while interacting with users, even in challenging situations.Perform routine maintenance tasks such as software updates and

📌 It Regional Site Lead (Canada) (Montreal)
🏢 Osmose Canada
📍 Montreal