Customer Support Advisors at Achievers solve complex platform issues through Salesforce, email, and phone while supporting clients and members. This hybrid role is based in Toronto.

As a highly skilled support professional, you will manage cases for program administrators, internal stakeholders, and members. You will apply technical aptitude, analytical thinking, and clear communication to resolve issues. The role supports both client administration and member service across multiple queues.

Key Responsibilities:

- Own inquiries across Salesforce, email, and phone channels
- Troubleshoot standard, complex, and escalated platform issues
- Communicate proactive case updates throughout each customer interaction
- Partner with Technical Support, Product, and Customer Success




- Document cases accurately and meet SLA, quality, and productivity targets

Requirements:

- Three to five years in customer support or client services
- Experience supporting B2B clients or program administrators
- Technical aptitude troubleshooting web and mobile platform issues
- Experience managing complex or escalated customer cases
- Salesforce proficiency and robust stakeholder management skills

Support Achievers customers through technical troubleshooting, case ownership, cross-functional collaboration, and thoughtful communication in Toronto.

📌 Senior Customer Support Advisor (Canada)
🏢 Achievers
📍 Canada