The RoleThe Regional Coordinator (RC) is a regional leadership role responsible for the performance, consistency, and development of our front-of-house teams across multiple clinics.You will lead Senior Coordinators and help develop Client Coordinators, ensuring administrative operations run smoothly, scheduling systems are disciplined, and client experience is consistent across locations.This is a performance-driven leadership role — not an administrative position.You are building leaders, strengthening systems, coaching teams, and protecting operational excellence at scale.If Clinic Directors own clinic performance, the Regional Coordinator ensures the operations supporting that performance are reliable, disciplined, and high-functioning.About AxisAxis Therapy & Performance is a high-standard, education-driven, people-first health network.We deliver expert physical therapy powered by the human connection. Our mission is to refine the way people move by raising the standard of care, elevating practitioner skill, and creating a consistent, trust-based client experience.Leadership at Axis is behavioural, not positional.We expect our leaders to hold the standard, protect the culture, and drive real outcomesWhat You’ll Be Responsible ForSenior Coordinator Leadership & Performance CoachingDirectly lead and develop Senior Coordinators across multiple clinicsRun leadership coaching sessions and performance reviewsAudit coaching conversations and escalation decisionsStrengthen accountability, decision-making, and leadership maturityIdentify leadership gaps and drive development plansClient Coordinator Training & Performance CalibrationDeliver in-person and virtual training sessions for Client Coordinator teamsRun rapid-fire coaching workshops (booking conversations, service recovery, communication)Perform front-desk performance audits and scheduling reviewsStandardize client experience and service delivery across clinicsDevelop high-potential team members and support internal promotion pipelineAdministrative Operations & KPI OwnershipMonitor regional operational performance (rebooking, scheduling stability, cancellations, onboarding completion, issue trends)Identify performance patterns across clinics and implement improvementsStrengthen front-desk systems that support therapist and client experienceReduce preventable operational breakdowns and escalationsScheduling & Operational StructureEnsure consistent scheduling structure and booking logic across clinicsAudit schedule hygiene, coverage planning, and readiness standardsPartner with Clinic Directors to support therapist capacity and clinic flowClient Experience & Escalation ManagementEnsure high standards in client communication and service recoveryCoach teams on handling difficult situations and conflict resolutionMaintain consistent client experience across all locationsRecruitment & Team DevelopmentSupport hiring decisions for Senior and Client CoordinatorsMonitor onboarding quality and early retentionIdentify future leaders and build internal talent pipelineHow You LeadAt Axis, leadership means:Holding standards without avoidanceCoaching behaviour, not personalitySolving problems earlyBuilding structure instead of reacting to chaosDeveloping leaders instead of rescuing teamsThinking in systems and patterns, not incidentsWhat Success Looks LikeStrong Senior Coordinators who lead independentlyConsistent client experience across clinicsStable scheduling and administrative systemsReduced operational friction for therapistsHigh retention and growth within admin teamsFewer preventable escalations and breakdownsIdeal BackgroundThis role is a strong fit for candidates with leadership experience in performance-driven environments such as:Retail/Sales team lead or sales/retail management rolesCustomer success or call centre leadershipHospitality or service operations leadershipMulti-location operations managementHealthcare or clinic operations leadershipYou may be especially successful if you have experience:Coaching team performance and improving conversion or service metricsRunning training sessions or role-play coachingAuditing customer conversations or service interactionsManaging high-volume operational environmentsLeading teams through performance targets and accountabilityHandling escalations and difficult customer interactionsHealthcare experience is helpful but not required.Leadership and performance management experience matter most.Who This Role Is Not ForThis role is not a fit if you:Prefer being an individual contributorAvoid difficult conversations or accountabilityWant a front-desk or administrative execution roleNeed constant directionPrefer fixed responsibilities over ownershipSchedule & Work StructureFull-time leadership roleRegular in-clinic presence across multiple locationsMix of on-site coaching, audits, and strategic workLeadership is responsibility-based, not shift-basedFinal NoteThis is a high-ownership leadership role focused on developing people, strengthening systems, and scaling operational excellence.If you want to build teams, coach performance, and help grow a high-performance healthcare organization — we’d love to meet you.Experience & Background1+ years of experience leading teams in a performance-driven environment (operations, sales, customer success, call centre, hospitality, healthcare, or similar)Previous experience coaching team members and holding performance conversationsExperience managing or supporting multi-location operations is strongly preferredExperience running training sessions, coaching workshops,



or role-play performance development is an assetHealthcare or clinic experience is helpful but not requiredLeadership & CapabilityStrong people leadership and coaching abilityComfortable holding others accountable and addressing performance gaps directlyAbility to identify patterns, diagnose problems, and implement solutionsStrong conflict resolution and escalation management skillsHigh emotional intelligence and ability to remain calm under pressureAbility to develop leaders and build team capabilityOperational & Performance SkillsStrong operational thinking and systems mindsetExperience working with performance metrics, KPIs, or service standardsAbility to manage competing priorities across multiple locationsStrong organizational and decision-making skillsClear, direct communication styleWork Structure & LogisticsMust be able to travel regularly between clinic locations (primarily Scarborough and Markham)Comfortable working across multiple sites and shifting prioritiesReliable transportation requiredFull-time availability with flexibility to support operational needsBenefits, Growth & Why Join AxisCompensation & BenefitsCompetitive Salary — aligned with leadership scope and performance expectationsDental Benefits — comprehensive dental coveragePaid Vacation — competitive paid time offHybrid Work Flexibility — work-from-home days for administrative and strategic workStaff Treatment Discounts — discounted services at Axis Therapy & PerformanceGrowth & Leadership DevelopmentLeadership Growth Opportunities — clear path for advancement within a rapidly growing organizationDirect Coaching & Development — ongoing mentorship and leadership trainingHigh-Impact Role — influence operations, people development, and systems across multiple clinicsExposure to Multi-Location Operations — build experience in scaling healthcare operationsCulture & Work EnvironmentHigh-Performance, Supportive Team — work with driven, growth-oriented leadersPeople-First Organization — strong focus on team development and client experienceCollaborative Leadership Environment — direct access to senior leadershipTeam Events & Socials — regular team gatherings and company eventsGrowing Organization — opportunity to help shape systems and processes as we scaleWhy AxisAt Axis Therapy & Performance, we are building a high-standard healthcare organization focused on people, performance, and long-term growth.This role offers the opportunity to develop leaders, build systems, and create meaningful impact across multiple clinics while growing your own leadership capability.If you want ownership, responsibility, and the chance to build something that lasts — you’ll thrive here.#J-18808-Ljbffr

📌 Regional Coordinator (Downtown) (Toronto)
🏢 Axis Therapy & Performance
📍 Toronto