Join KTek Resourcing as a Desktop Support Specialist in Montreal. Provide expert Windows 10/11 assistance and manage user issues with professionalism for a seamless IT experience.
This mid-senior level role requires 2 to 4 years of IT support experience, focusing on end-user satisfaction through effective problem-solving. You will engage directly with users at the digital bar, ensuring optimal inventory management while coordinating closely with hardware asset teams. Your expertise in up-to-date device management technologies and fluency in French and English will enhance support delivery.
Key Responsibilities:
• Provide comprehensive support for Windows 10/11 end-users
• Manage the stock room and track inventory efficiently




• Collaborate with asset management for precise tracking
• Lead device refresh initiatives to Windows 11
• Utilize ServiceNow for ticketing and organizing support activities
Requirements:
• 2-4 years in IT support or field services
• Familiarity with modern device management technologies
• Experience in using ServiceNow or similar ticketing systems
• Bilingual in French and English
• Hands-on laptop, desktop, tablet support experience
Enhance user satisfaction and streamline IT support at KTek Resourcing in Montreal.
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📌 Mid-Senior Desktop Support Specialist (Montreal)
🏢 KTek Resourcing
📍 Montreal