Job Title: Snow School Administrator II (Lead hand)Department: Snow SchoolLocation: Mt. Washington, Comox ValleyEmployment Type: Part TimeReports to: Snow School Manager, Snow School Assistant ManagerWage Rate: $20.00
- $22.50About Mount WashingtonAt Mount Washington Alpine Resort, we’re more than a workplace. We’re a mountain community brought together by a shared love of adventure, the outdoors and creating unforgettable experiences. Guided by our vision of Adventure with Purpose, we put people first, look out for one another and have plenty of fun along the way. Our values of Passion, People First, Accountability, Teamwork, Fun and Resilience shape everything we do. If you’re ready to bring your energy, embrace the mountain lifestyle and help create a place where both our team and guests can thrive, there’s a place for you here.

What We Offer
Course reimbursement incentives – based on years of service and course booking.
EAP Access – Mental health support for all employees.
Employee Recognition Programs.
Limited staff accommodation availableA FREE Seasons Pass for you, and family passesBonuses for referring new staffDaily staff shuttle bus, during winter season December to April, from town and the base for easy transportationResort discounts, including retail, rentals, lessons, and foodAccess to pro deals and other ski resort reciprocal ticket dealsJob SummaryEffectively work with and assist the Snow School Manager and Assistant Manager to provide support where needed. You will work under the direction of the Supervisor team to assist with the daily operations of the Snow School, primarily focused on the administration functions of the department. This lead hand level role covers the management of the instructors’ schedules, lesson reservations,



staff information and some payroll duties to meet business levels and performance targets. Consistently provide professional, high-quality guest service while representing the organization and industry with integrity.
This position is performed primarily indoors, however travel in a winter mountain resort workplace is required. At times this role requires the ability to work in varied weather and snow/rain conditions, including cold temperatures, wind, and reduced visibility at times. This involves frequent interaction with staff and some guests in a fast-paced and team-oriented environment. Weekend, holiday, and peak-period work is required based on operational needs.3 days per week (Saturday – Monday), Seasonal, as per resorts operational dates; early December to early April. A typical working day will be 7:30am – 4pm with 30 mins unpaid break. Weather and business level dependant.
Expected start date: 4th December 2026Expected end date: 27th March 2027This role can be matched with other roles to provide full time employment options.

Key Responsibilities
Scheduling, Booking & Systems ManagementManage instructor scheduling, ensuring appropriate coverage and adjustments based on operational needs.
Maintain and update instructor availability, bookings, and scheduling information in Axess.
Oversee Snow School group bookings, schedule changes, and lesson allocations to ensure accuracy and efficiency.
Track instructor assignments, absences, and reasons for changes to maintain accurate operational records.




Monitoring and upkeep of email accounts, as allocated.
Administration & ComplianceAssist with daily payroll processing, ensuring accuracy and timely resolution of discrepancies.
Support staff administration including hiring processes, terminations, and uniform distribution.
Maintain up-to-date records for training, certifications, visas, criminal record checks, and Occupational Health & Safety (OH&S;) requirements.
Ensure all documentation is accurate, current, and aligned with resort compliance standards.
Operational SupportAttend daily meetings, check-ins, and weekly meetings as required.
Assist with instructor line-ups, meeting point organization, and daily operational flow.
Support Snow School operations through additional duties as assigned by Supervisors or Managers.
Assist daycare staff with sign-ins and daily operations, including supervised snack time, if needed.
Maintain cleanliness and organization of Snow School facilities, including pro rooms, offices and teaching areas.
Assist with snow removal duties, including shoveling stairs and entryways and maintaining corresponding logs.
Support other resort operations, including Rentals, Sales, Events, and Guest Services, as required.
Ensure adherence to operational standards including safety, conduct, uniforms, and guest service expectations.
Guest & Internal CommunicationMaintain clear and consistent communication with Snow School Supervisors regarding staffing needs, booking changes, and operational updates.
Liaise with instructors regarding schedules, bookings, changes, and operational expectations.
Support internal communication to ensure smooth daily program operations and information flow.
Required Skills & QualificationsRequired:T

📌 Snow School Administrator (Black Creek)
🏢 Priority Dispatch
📍 Black Creek