Drive customer success as a Remote Premier Support Manager at Kinaxis. You will ensure exceptional operations and support for enterprise clients, fostering deep relationships and engagement.As a Premier Support Manager with Kinaxis, you will join a dedicated team focused on delivering post-sales support to major companies. This role requires a robust background in managing enterprise Saa S applications, coordinating critical support activities, and monitoring customer environments. You will act as the main contact for escalations and operational health, ensuring the highest level of customer satisfaction.Key Responsibilities:



- Serve as primary contact for critical support escalations - Lead regular service and support case reviews - Build strong relationships with customer stakeholders - Analyze customer environment health and operational trends - Provide actionable guidance to improve customer experienceRequirements: - Degree in Business, Engineering, or related field - 5-7 years of experience in enterprise Saa S support - Proven experience managing strategic enterprise customers - Strong analytical and communication skills - Ability to work independently while collaboratingBecome a key player in enhancing customer experiences at Kinaxis, leveraging your expertise in support and operational management.#J-18808-Ljbffr

📌 Remote Premier Support Manager At Kinaxis (Winnipeg)
🏢 Kinaxis
📍 Winnipeg