22 Oct
|
apptoza
|
Toronto
Title: Tech Lead – IVR / Contact Centre
Location : Toronto ,ON
Duration : Contract
:
We are seeking an experienced Tech Lead with strong expertise in AWS Amazon Connect and IVR/Contact Centre solutions to lead the design, development, implementation, and support of contact centre applications.
Key Responsibilities & Skills:
- Lead IVR and Contact Centre solution design, development, and implementation.
- Robust hands-on experience with AWS Amazon Connect and cloud-based contact centre platforms.
- Expertise in contact flow design, call routing, self-service solutions, and speech recognition.
- Knowledge of CTI integration, APIs, web services, and backend system integrations.
- Strong understanding of telephony technologies and cloud contact centre solutions.
- Experience with Agile/Scrum, project management, and stakeholder management.
- Excellent leadership, communication, and problem-solving skills.
📌 Technical Lead (Toronto)
🏢 apptoza
📍 Toronto