## High-Net-Worth Property Claims Adjuster (Aviva Ovation)Apply: Toronto: Markham: Canada
- Oakville ON 1335 North Service Road East: Dartmouth (CA): Canada
- Ottawa ON Kent Street: Posted Today: R
- Experience AvivaIndividually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. The opportunityOvation is Aviva Canada's premier high-net-worth insurance program, providing specialized protection for clients with high-value homes, vehicles, collections, and other significant assets. We are seeking an experienced High-Net-Worth Property Claims Adjuster to deliver exceptional claims experience through expert claims handling, personalized service, and a strong commitment to client care.
Aviva recognizes the importance of being flexible and the advantages of being together, this role will be hybrid – the best of both worlds.
Come join our Ovation teamWhat you’ll do* Investigate and negotiate Ovation and RBC High New Worth / RBC Private Insurance property claims in accordance with Aviva’s standard methodologies and handling procedures
* Responsible for the issuance of payments to vendors, customer and experts
* Analyze estimates, value of claims, negotiate, and settle claims accordingly
* Interpret and apply Aviva Ovation high net worth personal policy coverage related to the loss
* Communicate policy coverage and benefits to customers
* Investigate and document cause of loss and quantum
* Review,



comment on and approve vendor partner estimates for the cost of repairs or replacement of damaged or destroyed property
* Maintain relationships with internal and external partners involved in management of customer claims
* Acquire and maintain appropriate provincial adjuster licenses and align with continuing education requirements – where required
* Be responsible for the customer relationship and outcomes on claims of varying quantum and complexity
* Determine when fieldwork is required and co-ordinate the field resource required as well handle the information coming from the tasks.
* Ensure early identification and reaction to exposures, recovery opportunities during storm and disaster events
* Clear understanding of financial elements of the property claims function to ensure we remain financially strong and deliver year on year improvement in our business performance
* Maintain the accuracy and integrity of data collected in Aviva systems
* Identify and report on any suspicions of fraud or financial irregularities in line with existing internal and external requirements and procedures
* Continuous improvement of customer experience/outcomes, indemnity and expense excellence
* Measured demonstration of relevant Regulatory and Legislative complianceWhat you’ll bring* Minimum 4+ years of first party claims handling experience focusing on Property Claims.
* Adjusting licenses for Atlantic provinces is an asset




* Preference will be given to candidates with prior high net worth/VIP or specialty market claims experience
* Experience using Guidewire ClaimCenter, Xactanalysis, Edjuster, Mitchell (Auto)
* CIP or FCIP Industry designation or other relevant professional insurance qualification
* University Degree or College Diploma or equivalent Property technical work experience
* Superior technical competence in Personal insurance
* Basic property claims scoping and estimating understanding/knowledge
* Strong verbal and written communication skills – ability to communicate respectfully and compassionately and listen effectively
* Computer proficiency; Excel, Word, PowerPoint, Outlook
* Superior analytical, problem-solving and decision-making skills
* Bilingualism in a second language is considered an asset
* Adjusting licenses for Quebec considered an asset What you’ll get* The salary band for this position ranges from $60,000 to $80,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
* Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
* Hybrid flexible work model.
* Outstanding career development opportunities.
* We’ll support your career development education.
* Competitive vacation package with the option to purchase 5 extra days off per year.
* Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
* Corporate wellness programs to support our employees’ physical and mental health. This job advertisement is for an existing vacancy which ha

📌 High-Net-Worth Property Claims Adjuster (Toronto)
🏢 Aviva
📍 Toronto