Support Montreal users as an IT Service Desk Analyst, diagnosing incidents and configuring workstations in a full-time position. Apply French and English daily.

This Analyst role provides first-level escalation for the help centre and resolves most incidents independently. You will address application, production-system, and technical-workplace problems while considering operational impacts. The position also supports equipment inventory, documentation, and service improvements.

Key Responsibilities:

- Diagnose and resolve most help-centre incidents independently
- Address application and production-system problems
- Install and configure user workstations and software
- Maintain computer equipment inventory records
- Document procedures in the centralized knowledge base

Requirements:

- College diploma in information technology
- Three to five years’ similar experience
- French and English fluency for daily professional communication
- Familiarity with ServiceNow is an asset

Bring incident diagnosis, workstation configuration, documentation, and bilingual communication skills to Montreal IT service desk support.

📌 IT Service Desk Analyst Montreal
🏢 Skillhub Solutions
📍 Montreal