Digital Solutions Specialist# Envista Careers## Digital Solutions SpecialistApply: Canada, Ontario, Toronto: Canada, Québec, Montréal: Canada, Alberta, Calgary: Full time: Posted Today: R5027674

Job Description
SUMMARYThe Digital Solutions Specialist is a field-based customer implementation and training professional responsible for accelerating the adoption and effective utilization of Ormco's digital orthodontic products and workflows. The position partners with Doctors, practice teams, Ormco Field Representatives, Clinical Education, Clinical Success, Customer Support, and other internal stakeholders to move customers from commercial commitment through successful implementation and repeatable utilization.
Following the commercial handoff, the Digital Solutions Specialist assesses practice readiness, develops an implementation plan, delivers product and workflow training, supports initial case submissions and product use, and helps resolve early adoption barriers. The role serves as a trusted product and workflow resource throughout the implementation period and ensures customers are equipped to confidently integrate Ormco solutions into their practices.
The position does not own the commercial sale or primary account relationship. Its primary accountability is to convert committed customers into activated, confident, and consistently utilizing practices.ESSENTIAL DUTIES AND RESPONSIBILITIES## Customer Readiness and Implementation Planning* Partner with the commercial team to receive qualified customer handoffs after the customer's commitment to implement an Ormco product or solution.
* Conduct structured practice-readiness assessments to understand current workflows, technology, staffing, training needs, and potential barriers to implementation.




* Develop a customer-specific implementation plan with defined milestones, responsibilities, training requirements, target dates, and success measures.
* Establish explicit expectations with doctors and practice teams regarding the implementation process and required participation.
* Maintain visibility into assigned implementations, upcoming milestones, open risks, and implementation backlog.## Product and Workflow Training* Deliver in-depth, field-based training, education, onboarding, and implementation support for Ormco's digital orthodontic portfolio.
* Train orthodontists, general practitioners, clinical team members, treatment coordinators, and other practice personnel on relevant products, systems, and workflows.
* Translate complex product and technical information into clear, practical, and repeatable practice workflows.
* Adapt training delivery to the customer's experience level, operating environment, and implementation needs while maintaining consistent program standards.
* Provide virtual follow-up training and reinforcement when appropriate.
* Support the development and continuous improvement of standardized implementation guides, training resources, checklists, and customer-facing tools.## Activation and Initial Case Support* Guide customers through initial product setup, workflow preparation, and readiness for first use.
* Support initial case submissions, approvals, and early product utilization,



as appropriate to the product and established role boundaries.
* Monitor customer progress against implementation milestones and proactively address delays or barriers.
* Provide hands-on coaching during the early implementation period to strengthen customer confidence and reinforce effective use.
* Confirm that defined activation and implementation criteria have been met before transitioning the customer to ongoing support.
* Coordinate a clear and documented handoff to Clinical Success, Customer Support, or the appropriate long-term owner.## Workflow Support and Issue Resolution* Serve as a regional subject-matter resource for Ormco's digital orthodontic products and associated practice workflows.
* Identify workflow gaps, adoption barriers, and training needs that could delay or prevent effective product utilization.
* Provide timely first-line product and workflow guidance within the established scope of the role.
* Coordinate escalation of technical, clinical, quality, or customer-service issues to the appropriate internal function.
* Track open customer issues and facilitate follow-through until ownership and next steps are clear.
* Review and report customer complaints through established company and quality-reporting processes.## Field and Cross-Functional Partnership* Partner with Ormco Field Representatives to align implementation activity with the customer's broader account plan while preserving the Field Representative's commercial ownership of the account.
* Maintain regular communication with Sales regarding implementation status, customer risks, milestone progress, and activation outcomes.
* Collaborate with Clinical Education to ensure field training is clinically accurate, consistent, appropriately approved, and aligne

📌 Digital Solutions Specialist (Montreal)
🏢 Envista Holdings
📍 Montreal