Shape digital client journeys with Figma and Lucidchart at Empire Life, working hybrid in Kingston or Toronto’s York Mills. Optimize web and mobile experiences for clients.
This Digital Client Experience Specialist supports Empire Life’s Marketing team with Group Perks and Group Retirement Savings experiences. You will map personas, analyze research, and improve digital journeys across client touchpoints. The work combines digital marketing, portal management, journey mapping, and cross-functional collaboration with product, design, technology, legal, compliance, and operations teams.
Key Responsibilities: Map and continuously optimize end-to-end client journeys
Manage web portal and mobile application experiences
Define personas and translate insights into design briefs
Use Figma and Lucidchart to visualize user flows




Track digital journey performance and engagement metrics
Requirements: Post-secondary education in digital marketing, business, information technology, or related field
Three or more years in digital marketing, product support, or user experience
Experience developing personas, journey maps, and process flows
Familiarity with web portals, mobile apps, and product administration
Knowledge of analytics tools, Agile methods, and product backlogs
Bring journey mapping, digital marketing, and analytical skills to improve Empire Life’s web and mobile client experiences.

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📌 Digital Experience Journey Specialist (Ontario)
🏢 Empire
📍 Ontario