Customer service and selling skills shape this RONA associate position, helping shoppers with products, special orders, and store needs. The role supports customers in store and by telephone.
As a Customer Service Associate, you will assess customer requirements, make recommendations, and contribute to an excellent shopping experience. You will also maintain merchandise, monitor inventory, and build product knowledge through training. The position serves RONA, RONA+, and Dick’s Lumber customers.
Key Responsibilities: Assist customers with product requirements in store or by telephone
Prepare special orders and confirm pricing and delivery dates
Maintain stocked, merchandised areas and current signage
Monitor inventory levels and highlight inventory concerns




Keep current on flyers, promotions, and product applications
Requirements: Effective selling skills and excellent customer service commitment
Valuable communication and interpersonal skills for customer recommendations
Some experience in a customer-focused role
Ability to stretch, bend, lift, and carry medium to heavy products
Willingness to participate in available training sessions
Use customer service, selling, communication, and product knowledge skills to support successful shopping experiences for RONA customers.

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📌 RONA Customer Service Associate (Ontario)
🏢 Rona
📍 Ontario