Customer experience leadership starts at TD Canada Trust in Red Deer, where coaching and operational excellence shape every interaction. This 37.5-hour role requires customer service focus.
As a Manager Customer Experience Trainee, you will mentor frontline colleagues and develop branch leadership capabilities. The work combines scheduling, compliance, advice-giving, complaint resolution, workflow management, and administrative responsibilities. You will collaborate with One TD partners while supporting customers and employees across Personal & Commercial Banking.
Key Responsibilities: Mentor teams through exceptional customer interactions and operational excellence
Maintain employee schedules and follow compliance procedures
Coach advice-giving and customer conversation strategies




Resolve complaints and support frontline escalation processes
Monitor workflows, assign duties, and improve operational issues
Requirements: Undergraduate degree or over three years’ relevant experience
Knowledge of process management and banking solutions
Proficiency with MS Office and internet applications
Tactful communication with customers, partners, and management
Robust organizational, planning, and time management skills
Develop branch leadership through customer coaching, compliance, workflow management, and operational excellence at TD Canada Trust.

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📌 Customer Experience Manager Trainee (Alberta)
🏢 TD Bank Group
📍 Alberta