AWIN Advanced Body Shop | North York is looking for a Customer Service Representative to join our team!
How would you like to work with one of the most prestigious and well-respected automotive groups? Join AWIN! We are part of a premier network of luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.
Due to our continued growth, our AWIN Advanced Body Shop | North York is currently looking for a Customer Service Representative to join their fantastic team!
We offer competitive salaries and generous benefits!
Excellent Group Benefits package
Group RRSP Contribution program
Work/life balance
Training and support programs
Boot and tool allowance
Corporate support
Mentorship and development
Unlimited careers opportunities within our automotive group
Job Purpose:
The Customer Service Representative accepts and directs incoming calls, takes detailed messages, and provides basic information to callers. The incumbent will have front-line contact with the public and must represent the body shop in a professional and friendly manner at all times.
Job Duties:
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold
Take detailed messages, including the caller's first and last name, company name if applicable, the time, and the message the caller wishes to leave
Communicate messages to the appropriate parties in a timely manner
Provide basic information to callers who have general inquiries
Prepare and update customer files
Obtain customer's written approval on all repair orders at the time of the write-up or when closing additional add-on sales
Ensure personal protective equipment is worn at all times when entering the shop
Perform clerical and administrative and other duties as assigned
Requirements:
High school diploma or equivalent.
Ability to effectively manage time, meet deadlines, and complete all assigned tasks
Proven organizational skills
Excellent customer service skills; both written and verbal
Ability to work in a team and independently
Must speak clearly on the telephone and convey an image of professionalism
Must be able to convey messages to employees clearly and quickly
Personal Attributes:
Passion, motivation, focus and leadership skills
Results focused approach
Team player
Ability to influence, negotiate, and mediate effectively
Strong attention to detail
Ability to maintain confidentiality and professionalism
Excellent interpersonal and team building skills
Strong time management and organizational skills
Honest, courteous and able to demonstrate robust work ethics
Drive and ability to work with minimum supervision
AWIN Advanced Body Shop | North York is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).
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📌 Customer Service Representative (Ontario)
🏢 AWIN
📍 Ontario