VintageHotels&Niagara;’sFinestHotelsiscurrentlyseekinga GuestServiceManager tojoinourgrowingteam!Thisisagreatopportunitythatcanprovideflexibility,valuableworkexperience,andachancetoworkwithatenuredteam.

JobTitle:GuestServiceManager

Property:Queen'sLanding

***Pleasenote:Byapplyingtothisposting,youareapplyingforopportunitiesthatmaybeavailableatanyVintageHotelsorNiagara'sFinestHotelsproperty.***

ThispostingisforanexistingvacancywithinLaisHotelPropertiesLimited.

PositionSummary: ToassisttheFrontOfficeManagerwiththedailyadministrativeandoperationalactivitiesrequiredforguestservicesincludingcheckin/outforasuperiorqualityhotelandconferencefacility.

DutiesandResponsibilities:
PrimaryResponsibilities:

Providingpersonalizedandexceptionalguestserviceateverygivenopportunity

Meetingestablishedup-sellingandsalesgoals

PerformsalldutiesofaGuestServiceAgent

Checkfrontdrivewayfortrashanddelegateorsweepasrequired.

Checkfrontbrassdoorhandlesandluggagecarts.Delegate,asnecessary.

Checkfrontdoorglass,forfingerprints,insideandout.Delegateasnecessary.

Respondtovirtual,(Ivy),conciergetexts,asnecessary.

Answeringtelephones.

SupervisesandschedulesTeamMembersonadailybasis.

Provideon-goingtrainingforallTeamMembers

CoachallTeamMembers,(both“development”and“praise”)and“progressivecorrectiveaction”.

Monitorstaffingneedsandlabourcosts,andadjustasnecessary.

Processescashand/orcreditcardpayments

Coordinatesroomavailabilitywithreservationsandotherdepartments,(Housekeeping&Engineering;).

Balanceroomsinventory.

Monitoringroomupsells,(SUPs)andreportingtoAccounting.

AssistswiththeresolutionsofGuestcomplaintsandappropriatefollow-upwiththeManagerand/orOperationsManagementasrequired

Processesdailycashreportsandoccupancyreportsasrequired

AssistsGuestswithquestions,orconcernsregardingthearea,thehoteland/oramenitiesifrequired.

Answersandforwardstelephonecallstotheappropriatedepartmentand/orroom





Workscloselyasaliaisonwithotherdepartmentssuchashousekeeping,conferencesand/orsalesdepartment,diningroomandotherdepartmentsasrequired

AssiststheFrontOfficeManagerwithhumanresourcesfunctionsrelativetointerviewing,screening,andselectionofnewTeamMembers

FillingDutyManagershiftswhenrequired

HavingathoroughknowledgeofLaisHotelProperties’productsandservices

SuggestingadditionalproductsandservicesmeetingourGuests’specificpreferences

AssessingGuests’individualneedstomeetstandardsforadditionalproductsandservices

ActivelyseekingwaystomeetGuests’productorserviceneeds

Allotherdutiesasassigned

HealthandSafetyResponsibilities

Asupervisorshallensurethataworker,

worksinthemannerandwiththeprotectivedevices,measuresandproceduresrequiredbytheOccupationalHealth&SafetyActandtheregulations;and

usesorwearstheequipment,protectivedevicesorclothingthattheworker’semployerrequirestobeusedorworn;

adviseaworkeroftheexistenceofanypotentialoractualdangertothehealthorsafetyoftheworkerofwhichthesupervisorisaware;

wheresoprescribed,provideaworkerwithwritteninstructionsastothemeasuresandprocedurestobetakenfortheprotectionoftheworker;and

takeeveryprecautionreasonableinthecircumstancesfortheprotectionofaworker

Performdepartmentalworkplaceinspectionsasassigned

Conductsafetytalksasassigned

Conductincidentinvestigations

Conductteammemberhealth&safetytrainingincludingStandardOperatingProcedures;&PrimaryTrainingandperformingteammembersafetyobservance;

Alwaysensurethatworkplaceaccidents/injuriesarereportedimmediatelytoaManager/Supervisor.

CooperatesintheReturn-to-WorkProgramofaTeamMember





CorrectsubstandardactsorconditionsthroughHumanResourcesStandard&Procedure;“C.15ProgressiveCorrectiveAction”

Commendteammembersonsafeworkpracticesandperformance

ProfessionalRequirements:

Grade12EducationcombinedwithCollegeorUniversitytraininginthehospitalityindustrypreferred

Minimumof5yearsexperienceasaGuestServiceAgent

Excellentcommunicationskillsbothwrittenandverbal

Previousup-sellingand/orsalesexperienceisconsideredanasset

PersonalAttributes:

Outgoingandfriendlywithapleasantprofessionalattitude

Mustbeself-motivatedandateamplayer

Goodlisteningskillsareessentialincombinationwithaboveaveragepatience

Mustbeawellorganizedwiththeabilitytoprioritizeworkloadandplanningactivitieswithinthedepartment

Diplomaticandtactfuldemeanorwheninteractingwithdifficultguests

Confidenceissellingandup-sellingproductsandservices

Positivesales-orientedpersonality

Desiretomeetgoals

Ethicalandhonest

Physicalrequirements:

Abilitytotoleratestandingforextendedperiodsoftime

Dealingwithseasonaltemperaturedemands

Liftingtoassistwithluggageonanoccasionalbasis

Questions,quotingthejobtitleandlocation,maybedirectedto [email protected]

LaisHotelPropertiesLimitediscommittedtofosteringadiverse,inclusive,andaccessibleworkplacewhereallindividualsarevaluedandrespected.Wewelcomeandencourageapplicationsfrompeoplewithdisabilities,Indigenouspeoples,racializedindividuals,women,2SLGBTQIA+persons,andotherswhomaycontributetothefurtherdiversificationofourteam.

Accommodationsareavailableonrequestforcandidatestakingpartinallaspectsoftherecruitmentandselectionprocess.Ifyourequireaccommodation,pleaseletusknowandwewillworkwithyoutomeetyourneeds.

Weareanequalopportunityemployeranddonotdiscriminateonthebasisofrace,ancestry,placeoforigin,colour,ethnicorigin,citizenship,creed,sex,sexualorientation,genderidentity,genderexpression,age,maritalstatus,familystatus,ordisability.

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📌 Guest Service Manager (Ontario)
🏢 Owen Sound
📍 Ontario