Support networking, security, and cloud technologies as an Associate Network Analyst on CDW’s Managed Services NOC team. Work rotating 12-hour shifts.
This Associate Network Analyst role supports a multi-customer NOC with 24/7/365 coverage. You will troubleshoot technical issues across networking, security, virtualization, servers, storage, and public cloud. The work requires customer service, concise communication, collaboration, and proactive problem solving. ITIL practices guide incident, problem, and change management activities.
Key Responsibilities: Troubleshoot and resolve technical issues across customer environments
Work with ticketing and monitoring systems
Respond to alerts and escalate issues when required
Administer network devices, servers, storage, hypervisors, and cloud




Document procedures and update configuration management databases
Requirements: Experience with ticketing and monitoring systems
Understanding of Windows, Linux, networking, storage, and security
Ability to complete required security clearances
Technical training, one to two years’ industry experience, or certifications
Ability to work rotating 12-hour shifts
Apply network operations, technical troubleshooting, and customer service skills while supporting CDW’s continuously monitored managed services environments.

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📌 Associate Network Operations Analyst (Alberta)
🏢 CO3000 CDW Canada
📍 Alberta