## ITSM Governance SpecialistApplylocations: Oakville, ON: Brampton, ONtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: August 31, 2026 (12 days left to apply)job requisition id: JR162813**What you’ll do:*** Support centralized intake, tracking, and coordination of audit, control testing, regulatory, evidence, finding, and remediation requests across ITSM and related technology teams.* Maintain clear governance registers for open actions, risks, decisions, owners, due dates, status, dependencies, and escalations.* Assist with audit and compliance activities, including evidence collection, Management Action Plan tracking, control follow-ups, and preparation of concise leadership updates.* Apply an IT governance mindset to help define, document, and reinforce accountability across ITSM processes, ServiceNow platform governance, resilience, vendor oversight, and operational controls.* Conduct assessments of current ITSM processes across the organization and identify opportunities to improve consistency, control effectiveness, documentation, and operational discipline.* Support incident, problem, change, and service continuity governance by helping track trends, recurring issues, open remediation actions, resilience outcomes, and problem management follow-through.* Build and maintain simple but effective Excel trackers, pivot tables, dashboards, status views, and reporting packs to support audit readiness, ITSM governance, and leadership visibility.* Develop dashboards and reporting capabilities for ITSM metrics, governance indicators, audit/control status, risk themes, service performance, and process compliance.* Partner with ServiceNow platform,



process, compliance, resilience, infrastructure, application, and vendor teams to coordinate inputs and drive timely completion of governance deliverables.* Support continuous improvement initiatives that improve ITSM process maturity, governance discipline, audit readiness, and transparency across the organization.**What you bring:*** 3-5 years of experience in IT Service Management, IT governance, audit coordination, compliance, process management, ServiceNow administration/support, or a related technology governance function.* Strong process mindset with the ability to organize ambiguous asks into clear actions, owners, due dates, status, risks, and decisions required.* Familiarity with ITIL practices and core ITSM processes such as incident, problem, change, knowledge, service catalog, service continuity, and request management.* Experience supporting audit, control testing, regulatory, compliance, risk, or remediation activities, including evidence gathering and action tracking.* Working knowledge of ServiceNow, including ITSM modules, reporting, dashboards, forms, workflows, catalog items, knowledge articles, and platform governance concepts.* Intermediate Excel skills, including tables, filters, formulas, pivots, charts,



and structured trackers; experience with PowerPoint and executive reporting is an asset.* Ability to develop clear documentation, process maps, governance templates, communication materials, and leadership-ready summaries.* Robust written and verbal communication skills, with the ability to explain process, control, and governance topics to technical and non-technical audiences.* Analytical skills with the ability to collect, validate, interpret, and summarize data for reporting, governance, and decision-making.* ITIL Foundation certification, COBIT, audit, governance, risk, compliance, or ServiceNow certifications are considered an asset.* Exposure to retail, financial services, technology operations, vendor management, resilience, cybersecurity, or infrastructure environments is an asset.* Bachelor's degree in Information Technology, Business Administration, or related field, or equivalent practical experience is an asset. We’re always looking for great talent! In addition to competitive pay, we offer:* Comprehensive benefits and retirement programs* Performance incentives, Continuing Education Programs* Other perks to support your well-being **Broadband Salary Range:** $64,000 – $106,000. Our typical *hiring range*is between $64,000 and $85,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.
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📌 ITSM Governance Specialist (Ontario)
🏢 Canadian Tire Financial Services
📍 Ontario