Apply geotechnical expertise to technical support for GeoStudio and PLAXIS in Seequent’s hybrid work model, combining modelling knowledge with customer service.
As a Technical Support Engineer, you will help users overcome complex geotechnical and numerical modelling challenges. You will troubleshoot functionality, configuration, bugs, and enhancements while explaining Limit Equilibrium Method and Finite Element Method results. The work also includes user education, documentation, and collaboration with product teams.
Key Responsibilities: Support GeoStudio and PLAXIS through multiple service channels
Research, test, and resolve complex technical questions
Guide modelling technique selection and explain results
Teach software theory, calculations, and modelling concepts




Document inquiries and respond within SLO targets
Requirements: MSc in Geotechnical Engineering or equivalent education and experience
One to five years of engineering-related experience
Customer service experience and fluent English communication
GeoStudio, PLAXIS, and geotechnical finite element software experience
Knowledge of ServiceNow, Communities, Azure DevOps, and Aha
Bring geotechnical analysis, numerical modelling, and communication skills to Seequent’s GeoStudio and PLAXIS customer support team.

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📌 Geotechnical Software Support Engineer (British Columbia)
🏢 1125 Bentley Canada
📍 British Columbia