Canadian Tire Corporation seeks an ITSM Governance Specialist skilled in ServiceNow and audit coordination. This role supports centralized governance across technology teams.
With three to five years of relevant experience, you will organize governance requests, actions, risks, owners, and deadlines. You will support ITIL processes, control testing, evidence collection, remediation tracking, and leadership reporting. The work strengthens consistency, transparency, and operational discipline across ITSM governance.
Key Responsibilities: Coordinate audit, control, regulatory, and remediation requests
Maintain registers covering actions, risks, decisions, and dependencies
Track evidence, Management Action Plans, and control follow-ups
Assess ITSM processes and identify consistency improvements




Prepare leadership updates, dashboards, and reporting packs
Requirements: Three to five years in ITSM, governance, or compliance
Familiarity with ITIL incident, problem, change, and continuity practices
Working knowledge of ServiceNow modules, workflows, and dashboards
Intermediate Excel skills, including formulas, pivots, and charts
Robust communication, analytical, documentation, and process skills
Apply your ServiceNow, ITIL, and governance expertise to strengthen audit readiness and accountability at Canadian Tire Corporation.

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📌 ITSM Governance and Compliance Specialist (Ontario)
🏢 Canadian Tire Corporation
📍 Ontario