Coordinate critical customer issues at ROCKWOOL’s Milton office, using strong communication and analytical skills in a fully onsite contract role. Support recovery during supply disruptions and service challenges.
Reporting to the Customer Service Manager, this Customer Service Representative manages at-risk orders and coordinates recovery plans. You will work across Customer Service, Supply Chain, Planning, Operations, Logistics, and Sales. The contract continues until March 2027.
Key Responsibilities: Manage crisis orders during shortages, disruptions, and business interruptions
Communicate recovery plans for delayed or at-risk orders
Maintain visibility of critical customer orders and status updates
Participate in crisis calls and recovery meetings
Track recovery actions,



owners, timelines, and outcomes
Requirements: Two to three years of related customer service experience
Customer-facing experience managing strategic accounts or escalations
Robust communication, presentation, analytical, and problem-solving skills
Ability to manage complex issues and competing priorities
Proficiency with company software, SAP, and Microsoft Office
Bring customer issue management, recovery coordination, and cross-functional communication to ROCKWOOL’s Milton customer service team.

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📌 Customer Service Crisis Coordinator (Ontario)
🏢 Rockwoolgroup
📍 Ontario