Job Category : Community Impact and Programs

Requisition Number : ADVOC002158

Posted : October 20, 2026
Full-Time

Locations
Showing 1 location

Description
Do you have the ability to understand and share the feelings of others and provide support to those in need? Are you able to represent and support clients' needs and rights within the community and healthcare systems? The Mustard Seed is looking for a Advocate.

The Shelter Advocate is committed to helping people staying within a Shelter environment who are experiencing poverty, housing instability, and other barriers to assist them in transitioning toward and maintaining sustainable and healthy lifestyles, including transitioning into sustainable housing. The purpose of the Health and Wellness area is to support clients by addressing the social determinants of health through system navigation and advocacy. The Shelter Advocate works as part of an interdisciplinary allied health team and connects clients with any needed external and internal resources.

Employment Type: Fulltime, Permanent
Schedule: Monday to Friday 8:00 a.m. to 4:00 p.m.
Reporting to: Senior Director Health & Wellness
City: Kamloops
Location: Victoria Street Shelter
Number of Positions to Fill: 1
Salary: $47,000 to $51,000
RFR #: 2332

MAJOR DUTIES AND RESPONSIBILITIES

Meet with shelter guests and vulnerable community members requesting advocacy support to determine their ID, Income, and housing goals with them to prioritize the support they require to achieve their goals

Complete the Wellness Advocate intake process

Build and maintain positive relationships with clients and create a welcoming, respectful, inclusive, and safe environment for them

Educate and empower clients to understand and achieve their rights and responsibilities, to facilitate their full participation in society

Contribute to general health and wellness programming including supporting or facilitating group initiatives and programs that increase knowledge and awareness of community health

Liaise with internal and external resources that will help clients achieve their goals if the support is beyond the scope of services provided by the Wellness Advocate. This includes maintaining existing partnerships as well as developing current partnerships

In regard to clients who have a Caseworker,



compliment the work of the Caseworkers by acting as a consultant and liaison for issues that require client access to external resources

In regard to clients who do not have a Caseworker, refer these individuals directly to internal and external resources

Advocate for clients as needed both to access resources within and outside the organization

Maintain relationships with agency partners and volunteers

Ensure clients accessed external resources by completing follow up with guests and agencies

Contribute to community programs facilitation as needed

Follow protocols to ensure sanitized and organized professional workspace

Provide backup to Reception to ensure front desk is covered

Assist with training of new Advocates and Wellness Receptionists

Participate in case management teams when required

Provide crisis intervention, as necessary

Other duties as assigned.

Administration

Build a comprehensive library and knowledge base on community resources

Share and disseminate community resource information

Track assigned clients’ progress with external resources

Communicate relevant information to Caseworker about interactions with clients and observed behavior

Document client interactions, client referrals and client progress on documentation platforms (platforms vary with each city)

Track statistics and prepare reports, as required

Attend meetings and training, as assigned

Serve on internal and external committees, as requested

Provide input into the development of policies and procedures for designated programs

Keep clients’ records and information confidential, updated and secure

MINIMUM QUALIFICATIONS AND SKILLS

A minimum of an undergraduate degree in healthcare administration, public health, social worker, psychology, nursing, or a related field is preferred

Bachelor's degree in social work, Psychology or related field in public health is preferred

Three to five years of related working experience preferred

Experience with HIFIS, CASH, and VAT assessments preferred.

Competent in use of MS Office

Excellent interpersonal skills

Excellent administrative,



time management and organizational skills

Self-motivated and ability to work independently

Valid Driver’s License (Class 5) and a clean Driver’s abstract

WORKING CONDITIONS

Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive
Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments

Time more than regular working hours may be required on occasion

Local travel to various Mustard Seed sites and external agencies will be required

The working workplace for this position requires moderate amounts of walking, standing, sitting, and daily interactions with colleagues and guests

Lifting up to 50 lbs may be required on occasion

Fast paced and demanding work environment

Moderate to extreme mental effort required to respond to highly intense situations

Please submit a copy of your cover letter along with your resume.

ADDITIONAL REQUIREMENTS

An Employment Background Check is required for all positions at The Mustard Seed

As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.

Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

This position may require the use of a company vehicle, and/or a personal vehicle for company use. The candidate must have a valid driver’s licence, maintain $2M Vehicle Liability Insurance on any personal vehicle being used, and may need to provide consent for a driver’s abstract request.

NOTE

Your privacy is important to us. The information we collect is used solely for consideration for employment.

We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The

Mustard Seed reserves the right to amend job advertisements. No phone calls please.

Please visit our careers page to see more job opportunities.

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📌 Advocate (British Columbia)
🏢 The Mustard Seed
📍 British Columbia