Position Peer Support worker- Contract
Employment Type Full-time -contract ending March 31 , 2027 with strong possibility of renewal
Work Hours 35 hours/week – 5 days per week; 9-5pm- Availability required Mondays, 12:00 p.m. to 8:00 p.m
Work Setting Hybrid
Salary $23/hour
Level 2
Application Deadline October 25, 2026
ABOUT NORTH YORK WOMEN’S CENTRE North York Women’s Centre (NYWC) is a community-based organization committed to supporting women through accessible, inclusive, and empowering services. Through employment support programs, peer support initiatives, workshops, outreach, and advocacy, NYWC works to reduce barriers and improve the social and economic well-being of women and gender-diverse people across Toronto.
NYWC is expanding its employment and outreach programming through the STEPS to Work program. NYWC’s STEPS to Work program is a 9-week employment and financial empowerment initiative designed to support economically vulnerable women through career development, skill-building, financial literacy, and personalized coaching. Through the “Steps to Work: Outreach Expansion” project, NYWC is expanding services into underserved communities, increasing workshop offerings, integrating flexible drop-in supports, and enhancing online accessibility through digital resources and video content. The program is grounded in Diversity, Equity, and Inclusion (DEI) principles and provides culturally responsive, accessible support for women facing systemic barriers to employment and financial stability.
POSITION OVERVIEW The Peer Support Worker is a key position providing critical support to women and gender-diverse people within the community. Rooted in lived experience, this position offers social and emotional support and safe, affirming, non-judgemental spaces to hold difficult conversations with compassion and care. You will support our clients in working towards their self-identified goals, which may include offering encouragement and emotional support in the moment, scheduling dedicated time for 1:1 or group support in a private setting, or guiding individuals towards relevant internal programs or external referrals. This role is responsible for direct service delivery, administration and data entry, and outreach and community engagement. Given the nature of the role, some evening and occasional weekend work is required. This is a contract position ending March 31, 2027, with the possibility of extension.
WHAT YOU WILL DO (approximate weight with flexibility to respond to operational needs) Direct Service Delivery - 50%
Operate from a critical, trauma-informed lens, including anti-racism/anti-oppression frameworks and a demonstrated understanding of the intersectional impacts of structural forces on Black, racialized, and Indigenous communities
Provide active listening and emotional support to women (self-identified) contacting the Centre




Provide appropriate information and support connection to programs, services, and supports that are relevant to the specific identified needs of the client
Provide training, coaching, and ongoing support to peer support volunteers, including onboarding, skill-building sessions, and regular check-ins on topics such as active listening, trauma-informed practice, boundaries, and confidentiality
Draw on your personal, lived experience to build trust, establish a working relationship, and assist women to access resources by advocating for them and supporting them to advocate for themselves
Co-facilitate peer support groups that create space for collective care, knowledge-sharing, and mutual support
Help women to access support virtually by strengthening their digital skills and literacy
Assist participants in developing personal wellness and/or safety plans
Assist with intake, program delivery and participant follow up
Work collaboratively with other members of the staff team, providing assistance as needed
Administration & Data Entry 30%
Maintain accurate client files, document case notes and program/services interactions in line with organizational policies and confidentiality standards in a timely manner
Track client data, referrals, and outcomes to support program/services evaluation
Participate in on-going training, one-to-one coaching and supervision meetings to support professional and personal development, as directed
Assist with internal projects and tasks to enhance Centre operations
Any other duties as assigned
Partnerships and Community Engagement 20%
Serve as an ambassador for NYWC and its programs and services, communicating our values, programs and services clearly to external partners and community members
Demonstrate an understanding of NYWC program and services and an ability to communicate to an external audience
Represent NYWC on external networks and groups where participation supports strategic objectives and aligns with NYWC values
Support with planning and delivery of outreach activities, workshops and events that respond to the relevant needs, issues and interests of our community and clients
Actively support efforts to strengthen NYWC’s visibility, accessibility and connection to diverse populations
WHAT YOU BRING TO THE TEAM Education and/or experience in social services, community development, life skills or equivalent is an asset specifically in understanding the Peer Support model of counselling
Excellent listening,



verbal and written communications skills
Strong knowledge of service provider community and ability to provide effective system navigation
Comfort and familiarity with case management/database and other software and tools
Proficiency in Google Workspace, including Docs, Sheets, Slides, Forms, and Calendar computer applications, mobile technology and online/cloud-based platforms and comfortable learning new technology
Team player with a proven track record in building strong, positive professional relationships and being resilient during change and uncertainty
Understanding of issues impacting women and community resources available to support them
Willingness and ability to learn about the sector and resources available to support women and approaches to providing programs and services
Knowledge of and experience with safety planning, crisis response, and referral to community resources
Ability to establish and maintain a rapport with our service users
Superior ability to understand the importance of and maintain privacy and confidentiality
Comfort in working remotely and on-site to help women to access services remotely and support women who may have minimal digital literacy skills
Superior self-discipline and organizational, project and time management skills
Ability to organize and prioritize tasks
Ability to work independently, autonomously and with minimal direct supervision andcollaboratively in a team environment with diverse communities of women
Proven commitment to anti-racism/anti-oppression, feminism and social justice
Robust communication skills, willingness to go the extra mile, and a healthy sense of humour
Satisfactory Vulnerable Sector Police Records Check
ORGANIZATIONAL COMPETENCIES Commitment to our values: equity, compassion, social economic and gender justice with a feminist lens, anti-racism/anti-oppression, person-directed approaches and low-barrier access to services
Initiative & problem-solving skills
Adaptability & creativity
Curiosity & humility
Growth mindset & accountability
Cultivates strong relationships
Conflict resolution and change management
ORGANIZATIONAL COMPETENCIES Commitment to our values: equity, compassion, social economic and gender justice with a feminist lens, anti-racism/anti-oppression, person-directed approaches and low-barrier access to services, trauma-informed
Knowledge of employment services, community outreach, and women-centered programming.
Experience working with marginalized communities, including newcomers, racialized women, low-income individuals, and women with disabilities.
Initiative & problem-solving skills
Adaptability & creativity
Curiosity & humility
Growth mindset & accountability
Cultivates strong relationships including centering relationships with the community, and current and potential partners

#J-18808-Ljbffr

📌 Peer Support Worker - Contract (Ontario)
🏢 North York Women's Centre (NYWC)
📍 Ontario