Customer experience and operational excellence define this Senior Logistics Lead role at Maersk, supporting Managed By Maersk and Transported By Maersk accounts.
You will own customer experience for designated Key Client, Enterprise, and Strategic Customer accounts. The role requires logistics, supply chain, or customer experience expertise, plus collaboration across CX Consultants and Program Management. You will help deliver consistent service across locations while supporting growth through relevant solutions.
Key Responsibilities: Onboard customers to standard processes and digital platforms
Coordinate stakeholder requirements into IOP and SOP outputs
Serve as primary customer contact for daily communication
Orchestrate end-to-end shipment cycles across functions




Resolve routine exceptions and drive continuous improvement
Requirements: Minimum five years in logistics, supply chain, or customer experience
Customer orientation, ownership, and resilience
Effective communication and problem-solving skills
Data-savvy approach to customer and operational priorities
SCM, Customs, 4PL, or Ocean product knowledge preferred
Apply customer experience leadership, shipment coordination, and operational excellence to Maersk’s strategic logistics accounts.

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📌 Senior Customer Experience Logistics Lead (Ontario)
🏢 Maersk
📍 Ontario