Customer Support Advisors at Achievers solve complex platform issues through Salesforce, email, and phone while supporting clients and members. This hybrid role is based in Toronto.
As a highly skilled support professional, you will manage cases for program administrators, internal stakeholders, and members. You will apply technical aptitude, analytical thinking, and explicit communication to resolve issues. The role supports both client administration and member service across multiple queues.
Key Responsibilities: Own inquiries across Salesforce, email, and phone channels
Troubleshoot standard, complex, and escalated platform issues
Communicate proactive case updates throughout each customer interaction
Partner with Technical Support, Product, and Customer Success




Document cases accurately and meet SLA, quality, and productivity targets
Requirements: Three to five years in customer support or client services
Experience supporting B2B clients or program administrators
Technical aptitude troubleshooting web and mobile platform issues
Experience managing complex or escalated customer cases
Salesforce proficiency and strong stakeholder management skills
Support Achievers customers through technical troubleshooting, case ownership, cross-functional collaboration, and thoughtful communication in Toronto.

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📌 Senior Customer Support Advisor (Ontario)
🏢 Achievers
📍 Ontario