Lead Retail Service teams in Brampton with strong customer service and leadership skills at Scotiabank. Support customers pursuing their financial goals.
As a Customer Experience Lead, you oversee Customer Experience Associates and Senior Customer Experience Associates. You coach and support the team while championing Scotiabank’s core values and culture. Your work contributes to branch success through customer relationships, service, and experience improvements.
Key Responsibilities: Lead and manage Customer Experience Associates
Build solid customer relationships and deliver excellent service
Manage branch emergencies and customer escalations as OIC
Identify opportunities to enhance the customer experience
Assist with new policies and procedures
Requirements: Excellent leadership skills for coaching and team development
Strong customer service and communication skills
Previous team management experience is a strong asset
Flexible schedule availability
Previous banking experience is a strong asset
Bring leadership, communication, and customer service expertise to Scotiabank’s Customer Experience Lead role in Brampton.

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📌 Customer Experience Lead Brampton (Ontario)
🏢 Scotiabank
📍 Ontario