Customer service and digital banking define this Scotiabank opportunity in Laval, Quebec. Support customers through transactions, needs discovery, and mobile banking guidance.
As a Customer Experience Associate, you represent Scotiabank within its Canadian Banking Branch network. You build relationships, uncover customer needs, explain concepts simply, and identify simple sales opportunities. Your work helps customers manage banking needs while contributing to branch targets.
Key Responsibilities: Discover customer needs through proactive listening and understanding
Process day to day banking transactions
Identify and fulfill simple sales opportunities
Introduce mobile banking applications to clients
Assist customers with digital banking needs
Requirements: Proven customer service skills through work or community involvement
Professional, friendly, and efficient customer assistance
Strong technical skills supporting digital banking options
Comfort with simple sales situations
Availability for a adaptable schedule
Bring customer service, technical skills, and relationship-building ability to Scotiabank’s Customer Experience Associate position in Laval.

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📌 Customer Experience Associate Laval (Quebec City)
🏢 Scotiabank
📍 Quebec City