Handle customer inquiries in Toronto as a full-time Customer Relations Agent, using telephone communication, problem-solving, and attention to detail.
Reporting to the Supervisor, Customer Service, this First National position manages client requests under company policy. You will answer calls, process changes, confirm resolutions, and support residential administration departments. English communication, MS Office competency, and adaptability are significant.
Key Responsibilities: Answer incoming customer service queue calls
Make outbound calls when necessary
Resolve inquiries from fax, mail, email, and online accounts
Process client changes during interactions
Confirm resolution and customer satisfaction through follow-up
Requirements: Post-secondary education or equivalent work experience preferred
Strong English verbal and written communication skills
Excellent telephone manner and friendly personality
MS Office competency and willingness to learn systems
Problem-solving, critical thinking, and attention to detail
Apply customer service, telephone communication, and problem-solving skills as a First National Customer Relations Agent in Toronto.

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📌 Customer Service Call Centre Agent (Ontario)
🏢 First National Financial
📍 Ontario